Pure Indulgence - Chermside Concept (2610 reviews)

Comment

I booked in for an hour massage expecting to have a full body massage which I didn't receive. I received a "trunk and legs" massage. I was told if I wanted extras like head, feet and arms (which I presumed were included) i needed to book a longer time. These were listed on initial sheet given to me if I wanted therapist to focus on these areas, well I didn't even get them! Also, the relaxation music was very, very loud. I asked for it to be turned down, which it was, but then it went up again so the relaxation massage was not as good as it could have been. No complaints at all about staff, all excellent service, given attention on arriving and leaving, Dell was good at massaging. Another small point is I was given a tissue to put on my forehead so my face didn't come out all puffy and marked from the towels. Haha well that didn't work. Perhaps, especially as it's in the middle of a busy shopping centre, a more appropriate face protection could be offered. I didn't receive any advice but there was no provision for a N/A.

Comment

On Thursday evening 13th I had booked in for 30 minute microdermabrasion treatment. I arrived a few minutes early to fill out my client card, and began my treatment on time. My therapist was friendly, and seemed to have good skin knowledge. However I was disappointed that my treatment was cut short by approximately 10 minutes which I would consider to be significant considering it was a short treatment to begin with. My treatment began at 7.20 pm and I left the treatment room just before 7.40pm. I am usually reluctant to write negative feedback, especially when the therapist herself was lovely, however given I had paid for a particular treatment I would expect a certain level of service.

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The treatment was good but wasn't relaxing at all due to the noise that came from the next room and from the hallway...it was way too disturbing.

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This is 2 hours after my eyelash and eyebrow tint. Would prefer it to be darker, you can’t tell it’s been done

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I have had the signature pedicure in another salon ( Maroochydore) and I was very happy. Today at Chermside I left with my feet still feeling very rough without any moisturiser applied. The polish looks great but a good pedicure is so much more.

Comment

I am usually very pleased with the quality of service I receive here however I was slightly disappointed after yesterdays appointment. I arrived home noticing many small hairs around my eyebrows not waxed. The lady who did my waxing felt very rushed. She did not talk to to me. She held the mirror to the side and therefore I couldn’t see the result of my eyebrow wax, and also wouldn’t let me hold the mirror myself. I was not spoken to throughout my appointment so I would know what she was doing next.