Pure Indulgence - Chermside Concept (2611 reviews)

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At no time during my visit did I feel welcome. The complete lack of respect for me as a client was a surprise. My therapist spoke at me, not to me. Had lots of wax left on me which I got off at home.

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Lovely staff very helpful nice experience

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My treatment was absolutely devine! I even nodded off.

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I booked in for a manicure. The woman that first did my nails wasn't very good,she didn't use a base coat, she didn't spend much time on the manicure itself, she didn't use a base coat and I kept having to point out areas that were very patchy, she didn't use the heat lamp to harden the costs and when she had finished she just left me sitting there waiting for them to dry. I must have been sat there for at least 15 minutes when I asked her if they would be dry, she said they should be and to touch they seemed to be. However after leaving the shop I was looking at my nails because there was polish on my fingers around the nails where there shouldn't be, I then saw that there was a line down my right thumb nail where the varnish has come off do I went back to the shop. I was told that someone would come and fix it up for me. The lady that came decided to take the whole lot off and start again. She recommended the gel polished and did a very nice job on them. She also used the heat lamp to help set the polished. I was very pleased with the second lady's work but very disappointed with the first lady. What was supposed to take 1/2 hour turned into 1, 1/4 hours. Not what you want on Christmas Eve when you have a lot of other things to do.

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Sarah was gentle and generous. The warm compress over my eyes and scalp massage were terrific. Thanks

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Staff are very accommodating and make you experience a relaxing and joyful.