Pure Indulgence - Chermside Concept (2611 reviews)

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Loved my facial today!

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Very professional lovely experience. I’ll be back.

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I came at 12:00 for my appointment at 12:10 and was told that my appointment was at 12 and that I was late when I should them the confirmation of my booking at 12:10 they scuffed and still thought I was late. So immediately I was not calm in what should be a calming and relaxing environment. The lady seemed kissed the entire time and didn’t give me one smile but the massage was good

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The only reason for a lower mark for the overall environment was because, you can hear the noise from people outside in the shopping centre.

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very disappointed, was advised to come in early and then had to wait 40mins and then to be told my regular beauty therapist was no longer with them. Then I get another therapist that knew absolutely nothing about my past treatments or history of my skin so I attempted to relay information from past procedures. I was not impressed at all and the therapist did an average job, I was so annoyed at the lack of professionalism and care that the experience was not enjoyable. I bought a package treatment thinking i would be looked after and even if my regular therapist wasn't there, that someone would have reviewed my previous treatments and given me a summation of how my skin was fairing up after prior treatments. As I sat in reception waiting, I also witnessed another customer not happy with a treatment. I felt like it was a rushed environment and all they wanted to do was get you in and out quickly hence my therapist on the day cut me short when I was talking to her and said we are running out of time! when in fact they were the ones that were running late! Poor form overall.

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A much improved experience last Saturday. I would like to thank Pure Indulgence for taking the time out to listen to my previous feedback and take action so quickly. I was looked after very well by a very experienced professional who took the time out to address my skin concerns and to document them so when I visited again it would all be on my record. I had the needling done and there was no discomfort. Overall an excellent experience which I do hope will continue for my next treatment. Thank you.