Pure Indulgence - Chermside Concept (2611 reviews)

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Extremely happy with my facial, thank you so much Lana.

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I'm extremely unimpressed with our visit today. My daughter has fair skin and strawberry blonde hair. When she last had her eyebrows tinted they used the 'honey brown' tint. This was a perfect match for my daughter's hair and skin. My daughter requested this colour again. The beautician (Stacey) took it upon herself to decide that it didn't give enough definition to the eyebrows and decided to add brown to the tint. My daughter now has brown eyebrows and is incredibly upset and doesn't want to go to school. I asked that Stacey fix the colour, however, whatever she did made little to no difference and we were told that "they would get better after a shower". It is really not good enough when the colour 'honey brown' was requested for a reason. I understand that the beauticians are supposed to give advice but when a specific colour is requested, it would be good to listen.

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Tamara is amazing as always

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The massage itself was above average. The massage table was broken so I wasn't laying completely flat. It wasn't comfortable at all for the whole 80 min massage. I let the therapist know half way through as I rolled over that it feels like the bed is on a slant and she said 'Yes, it is. The bed is broken. I notified the manager and got 10% off but would have preferred a good experience. Will not return to that salon.

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Hello, I have just come from having the Pure Pamper Package and I have to say I am extremely disappointed. I left with such a headache and feeling nauseous and by the end was very 'unrelaxed'. The massage table I was on was broken so it knocked from side to side when any pressure was used on my body. (Similar to a table that is uneven and feels like it needed chocking up to stop the wonble). It made me feel quite seasick by the end. During my back massage the therapist tried to wheel a trolley beside my bed, bumping into the bed and walls as it was dark, she then struggled to find the PowerPoint to plug it in and this fidgeting was very off-putting. When asked to roll on my back, she said, so sorry to do this but I have to pop a mat under you back. It was FREEZING! Any part of me that was relaxed, now, was not. Whilst massaging my legs, she dropped the massage oil and it smashed all over the floor! Glass, oil. She said "O, so sorry" snd proceeded to continue to massage my other leg. When she finished she said shecwas going to get a broom to clean up the mess. I suggested we stop as I was totally not getting any benefit from this experience at all. She said "Don't you want to continue!?" I simply said "Well clearly there is glass And oil all over the floor!". She then said "Yes, that's why I am going to get a Brookton clean it up and I will ask if I can extended your facial" she then asked is this ok. I said "I guess". She soon returned with a broom in hand and again said "sorry" right before she flicked ALL the LED lights on facing straight into my eyes. She cleaned up and said "I have laid a towel on the floor so you don't slip or stand in glass". The facial was done, a few back scratches from long fingernails and we were done. She asked if I was relaxed and I simply replied "I guess so" as by now, my head was pounding due to the bright lights and I felt nauseous from all the swaying and my bladder was screaming as the (cold) heat pack was left to rest on my bladder for the entire facial. My very dear friend bought me a $500 gift voucher as I have had a rough time lately. I was so looking forward to this 'time out' just for myself. I am sorry I did not say anything when pay it was over as I needed a toilet, water and panadol. I have some money left on my voucher but simply could not go through this again. Gayle

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Always a lovely experience. Thank you.