Pure Indulgence - Chermside Concept (2610 reviews)

Comment

I'm starting to feel like staff are pushing products and offers to meet sales targets, rather than what is needed for a regime. I recently purchased a four-pack facial service with products and on my second visit, was pushed to purchase a different three-pack service. It felt impersonal and unprofessional.

Comment

Now that only certain staff can do certain treatments I have to find a new massage therapist. This was the first massage with a different therapist and it was a disappointment. Very frustrating.

Comment

Overall excellent service and skill, however the one thing that always taints a visit is the constant up sell of products and treatment packages. If I come in for example for waxing I don't want to talk about my skin and how you expensive products are a necessity. Not only does it make clients feel uncomfortable when they simply don't want, need or can afford products. But makes the client think twice about coming back, knowing they will have to answer and feel pressured once again.

Comment

Laura was awesome, friendly and catered to all my needs and concerns. I would love to see her always.’thx Laura for your support, advice and making my skin look amazing!

Comment

Great service, except that a blob of wax was dropped in my hair and I had to cut it out when I got home

Comment

I came to pure indulgence because I was given a gift certificate. I was just going for a 30 minute massage and was getting it to relax and yet the staff still tried to sell me products. Because of this I usually go to smaller independent salons as they don't try to sell me anything.