Pure Indulgence - Chermside Concept (2610 reviews)

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I think the service I get there is pretty good, just a little thing I would raise would be when I am having something calming done such as a facial it would be nice not to hear the other therapists standing in the outside corrider chatting away as it takes away from that.

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Had an amazing facial.. Not happy I waited 28 mins in reception for my beauty therapist and not once did reception make contact with me to say therapist was running extremely behind, no water was offered while waiting, no eye contact ... Zippo nothing was said from reception!!! team..i was about to walk out, as I got up therapist came over to me. I'm sorry but your waiting service when running late is very below service. I won't be returning due to the 28 minute running late sarga.

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I have been a frequent visitor to Pure Indulgence for years. The staff are always lovely and the salons are always presented beautifully, but twice in a row now I've booked in for a certain treatment only to have it changed once I'm in the room. I love browsing the menu and choosing a treatment for myself, something I need/want that caters to what my skin problems are and mostly to pamper myself, and both times my treatments have been changed once I'm in the room with the therapist telling me that 'something else' will be better but it ends up not being what I wanted at all. Both times they changed me to their promotion facial and then tried to entice me into buying a series package and I think that's all they care about, trying to up sell their series packages rather than delivering a treatment that the client actually wants. The first time this happened I was booked in for a Signature Facial valued at $145 for 70 mins and the second time I was booked in for the Pro Ultimate Facial valued at $169 for 80 mins, and both times the therapist talked me into changing my treatments to their latest promotion which were both valued at $99 and were for less time. This is strange to me from a business perspective, why would you change the client to a cheaper treatment when they were clearly happy to pay more for what they booked in for? I then get told excitedly that by changing to the promotion facial I can buy a series package and the total will be only approx $100 more than I originally was willing to pay for the other treatments. Obviously they just want their clients to buy a 'series package' and that's what they're focused on, not delivering the treatments their clients actually want. But I don't want to buy a series as I don't get a lot of opportunities to visit the salon and I just like to enjoy the treatment I like/want when it suits me. Doing what the therapists are doing ends up with me paying only 1/2 to a 1/3 of what I was originally going to pay (which isn't good for the business) and I end up leaving feeling deflated because I didn't get what I originally wanted. You're probably thinking that I don't have to say yes to doing the other treatment and that I'm able to say no, but the therapist's don't tend to ask, they say "I'm going to do this instead and I think this will suit your skin better" and away they go. When you're already on the bed ready for the treatment, you feel kind of stuck and can't say otherwise. I'm sorry to say but I won't be back to Pure Indulgence, nor will I recommend it anymore. It's such a shame that you have all these beautiful treatments on your menu, yet clients don't get to enjoy them.

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Booked in for 1/2 Leg, armpit & Brazilian. The beautician waxed the same area more than twice and ripped each part in sections instead of just ripping the wax off in one go. The skin wasn't pulled very taught, which made the process more painful. All of that I would put up with if it weren't for the fact that there are still many stray hairs... I basically had to go home and finish the job myself. Might have been better with a different beautician.

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I had a voucher for a facial for mother's day and at the end I feel like the upselling ruins the experience. I knew it was coming at the end as I was warned throughout the process that she would show me some products that I might like to use. I don't like being marketed to, if I wanted to buy products, I would come in and ask. You are turning customers away doing this as it's not the first time I have experienced this. Re-think your upselling strategy

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Rachel the therapist was very caring and hand strong firm hands for the massage. Her treatment was amazing. I am however very disappointed in Pure Indulgence. When I booked I asked for a facial, and in particular one that included extractions . And eyebrow wax. I did not have the name of the actual facial but the girl on phone said that is ok o just need to book the time out and your therapist can discuss on the day. Not the case! Rachel was not qualified or allowed to do extraction. I have some bumps that I wanted attention and can not see myself. Rachel was apologetic and offered that I change service for another day. This is not possible and I did not want to have come back. My other experience at Garden City salon was also not positive. It was approx around 10 th January. . I had eyebrows and pedicure. The deluxe pedicure did not even include massage and was very poor value for money. The girl painted my toes and was messy poor job. To top it off when I got home 2 hours later it my big toe smudged off! I was heading on holiday and unable to go back. Not that I would! I can't speak highly enough of the service from Rachel but disappointed with other aspects of visits.