Pure Indulgence - Chermside Concept (2610 reviews)

Comment

The lady on reception was not very welcoming more dismissive and impatient however my therapist was absolutely lovely

Comment

When a client is in first room having a treatment/ service done. They can hear front desk interactions & when staff/clients are coming past the treatment room/s they are talking loudly. It would be better if staff & if staff could let their clients know that rooms are currently occupied with treatments in process and if they could lower their voices while walking past the doors so as not to be disturb clients inside rooms.

Comment

Emma who performed my lash lift was amazing she did amazing work! However i was a tad annoyed the fact i received a gift voucher and it was classed as "expired" and i was only able to claim 50% of the value - i respect the fact the T&C said 36 month however there was no expiry date listed on the card (which is not my fault at all). If the system can be manually adjusted to accept 50% it could be accepted to be used for 100% of the value in this instance i believe the full valued should of been honored as the lady on who took my payment wasn't even able to tell when the card was purchased.

Comment

I felt the service was very professional and I felt thoroughly pampered , only negative was that they were very busy and mixed up the names of a couple of clients and their time, but they moved quickly to rectify the problem. I would definitely recommend them to anyone. Thanks very much , looking forward to returning.

Comment

Taylor was professional and courteous

Comment

The ladies are all lovely and take an interest in me. I feel comfortable and relaxed always. However, my therapist was running late and started 15mins late but finished on the hour so I felt I paid for an hour facial and only received 45 mins. I don't get them as often as I would like due to time and finances so was disappointed. I didn't say anything as I felt uncomfortable doing this. Thank you Leesa Moss