Pure Indulgence - Chermside Concept (2610 reviews)

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Staff audibly loud in corridors throughout 1.5hr massage (which only went for an 1hr 15 with many breaks between). Very disjointed “experience”. Staff lovely demeanour & personable.

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The last time I did pedicure there was wonderful, a perfect result, the staff (I don't remember her name, unfirtunatelly) smoothened my foot so well, nail polish perfect done, nails shaped correctly. But this time, I told the staff that my foot needed to be smoothen very well, she did it just a little, without strength, the shape of the nails is bad, the nail polish is bad, everything got a really low quality.

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The girl at the desk who greeted me was really lovely and welcoming but the girl who provided the treatment just seemed like she couldn't be bothered. I'm not sure if this is her usual personality or if she was just having a bad day. There was no warmth to her, it was kind of like...ok let's just get this done!

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Today I had to see a different massage therapist than normal, as I had to change my appointment. I normally see Rachel, who is wonderful, but today I saw Zoe. As I was seeing someone new I wanted to make sure that she was aware of my history, specifically that I have titanium plates in my lower back and that I prefer light/minimal pressure in that area. Zoe proceeded to cut me off as I spoke and tell me curtly that she had read my file but gets that some clients "can be paranoid". As I was not aware that she had read my file, I was taken aback by how rude she was about this, as in my opinion it is not paranoia for me to ensure she knows that's a sensitive area for me. A few minutes later the massage began and she proceeded to firmly massage my lower back to the point where I actually had to say "ow" - at which she made a snorting laugh. Again, I had to mention that I don't want firm pressure down there. She proceeded to ignore me and keep massaging firmly, focusing on an area in which one of my more prominent spinal screws is. At this I had to tell her to stop massaging down there entirely. She seemed confused and asked if that was where my sciatic pain was - I had mentioned earlier that it was through my right hip and thigh, nowhere near where she was massaging on my left side - and I said no and she finally stopped and focused on my upper back. Unfortunately I was unable to enjoy the duration of the massage as I couldn't trust that she wouldn't try and massage my lower back again. This left me stressed and unhappy until it finally ended. I will certainly never be booking an appointment with Zoe again.

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The technician working on me wasnt wearing a mask and i could feel her breathing on me. She also dropped things and when touching me was rather rough which made it less enjoyable

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I came at 12:00 for my appointment at 12:10 and was told that my appointment was at 12 and that I was late when I should them the confirmation of my booking at 12:10 they scuffed and still thought I was late. So immediately I was not calm in what should be a calming and relaxing environment. The lady seemed kissed the entire time and didn’t give me one smile but the massage was good