Pure Indulgence - Chermside Concept (2610 reviews)

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Not very happy with my visit today, the place seems to be getting worse. I was always welcomed by a lovely english lady who I have not seen for some time and instead the last few visits it has been a girl who seems quite snobby and rushed when booking appts etc which I do not like at all. You are meant to be a client focused business, keep acting like that and you will lose them. I usually see Stacey who is great, unfortunately on this visit I had someone else for my facial who I won't be seeing again. I don't know if she is new or training but the place seems to be going through a few casual staff of late. The whole experience was not relaxing whatsoever and it was truly rushed to the point I still had the hair band you put on in my hair when finished as well as some of the facial products that were not cleaned off my skin properly, which I have never experienced before. The noises of people laughing in the hallway and what I can only imagine was the dryer going behind the room shaking the wall did not make for a relaxing experience at all. I was also told by the beauty therapist once done she would give me a sample as I was after something and once I got out she had already moved on to her next client, not a good look I must say. I understand you are busy as we all are, but that does not mean you rush to catch up or not give people the service they pay for. Definitely would not recommend and may have to start looking for somewhere that is client focused. You send these emails out for feedback and I have been coming to this business for some time now so I truly hope you take this on board.

Comment

I have had massages and facials at pure indulgence before which have been absolutely amazing. I wanted a pedicure that was a bit more luxurious than what you get at the drop in nail salons all around shopping centres so was happy to pay more to get that but I was very disappointed. The only real difference was a private room instead of a row of chairs next to each other where everyone can see you. Even the massage was not as long or as good as I usually get. I’m pretty sure a different colour than what I chose was put on my nails as well. I guess for more than double the price I was expecting a lot more pampering and I didn’t get it so I think I’ll stick to the basic salons for my pedicures from now on.

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Have been here a number of times. Quality of Brazilian wax really depends highly on who you get. Today was possibly the worst wax I’ve ever had. Lady was very nice but very inexperienced and missed so much I had to go home and re-wax myself. Was not worth the money today. Other times it has been ok. I would ask for an experienced person when booking. Facials here are great and the advice given is fantastic to help with acne. But again depends on who you get.

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I have used pure indulgence for sometime, I was very disappointed with the service I received today - eye brow sculpt. One of the difficulties with pure indulgence in consistency as therapist leave the salons . The therapist appeared inexperienced, unfortunately this therapist shares the same name as another therapist who used to work at the salon and this caused some confusion. The quality of the work was poor, poor shaping technique, many hairs remaining despite waxing and plucking. I have in the past recommended pure indulgence but wouldn't any more and sadly I won't be returning

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The massage itself was above average. The massage table was broken so I wasn't laying completely flat. It wasn't comfortable at all for the whole 80 min massage. I let the therapist know half way through as I rolled over that it feels like the bed is on a slant and she said 'Yes, it is. The bed is broken. I notified the manager and got 10% off but would have preferred a good experience. Will not return to that salon.

Comment

I had Katie who was very nice and friendly but when I went home after my eyebrow wax, I could see that it was a very bad job. There were dark hairs very visible. Light hairs at the top that weren’t even waxed properly. She didn’t tweeze my eyebrows after waxing to check them. No trimming. Very poor job. She was a really nice lady, dont get me wrong but it was a terrible job when I usually get a very good job done there previously (I am a regular customer).