Pure Indulgence - Chermside Concept (2611 reviews)

Comment

I'm extremely unimpressed with our visit today. My daughter has fair skin and strawberry blonde hair. When she last had her eyebrows tinted they used the 'honey brown' tint. This was a perfect match for my daughter's hair and skin. My daughter requested this colour again. The beautician (Stacey) took it upon herself to decide that it didn't give enough definition to the eyebrows and decided to add brown to the tint. My daughter now has brown eyebrows and is incredibly upset and doesn't want to go to school. I asked that Stacey fix the colour, however, whatever she did made little to no difference and we were told that "they would get better after a shower". It is really not good enough when the colour 'honey brown' was requested for a reason. I understand that the beauticians are supposed to give advice but when a specific colour is requested, it would be good to listen.

Comment

Extremely happy with my facial, thank you so much Lana.

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A much improved experience last Saturday. I would like to thank Pure Indulgence for taking the time out to listen to my previous feedback and take action so quickly. I was looked after very well by a very experienced professional who took the time out to address my skin concerns and to document them so when I visited again it would all be on my record. I had the needling done and there was no discomfort. Overall an excellent experience which I do hope will continue for my next treatment. Thank you.

Comment

very disappointed, was advised to come in early and then had to wait 40mins and then to be told my regular beauty therapist was no longer with them. Then I get another therapist that knew absolutely nothing about my past treatments or history of my skin so I attempted to relay information from past procedures. I was not impressed at all and the therapist did an average job, I was so annoyed at the lack of professionalism and care that the experience was not enjoyable. I bought a package treatment thinking i would be looked after and even if my regular therapist wasn't there, that someone would have reviewed my previous treatments and given me a summation of how my skin was fairing up after prior treatments. As I sat in reception waiting, I also witnessed another customer not happy with a treatment. I felt like it was a rushed environment and all they wanted to do was get you in and out quickly hence my therapist on the day cut me short when I was talking to her and said we are running out of time! when in fact they were the ones that were running late! Poor form overall.

Comment

The only reason for a lower mark for the overall environment was because, you can hear the noise from people outside in the shopping centre.

Comment

I came at 12:00 for my appointment at 12:10 and was told that my appointment was at 12 and that I was late when I should them the confirmation of my booking at 12:10 they scuffed and still thought I was late. So immediately I was not calm in what should be a calming and relaxing environment. The lady seemed kissed the entire time and didn’t give me one smile but the massage was good