Pure Indulgence - Chermside Concept (2612 reviews)

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I have had massages and facials at pure indulgence before which have been absolutely amazing. I wanted a pedicure that was a bit more luxurious than what you get at the drop in nail salons all around shopping centres so was happy to pay more to get that but I was very disappointed. The only real difference was a private room instead of a row of chairs next to each other where everyone can see you. Even the massage was not as long or as good as I usually get. I’m pretty sure a different colour than what I chose was put on my nails as well. I guess for more than double the price I was expecting a lot more pampering and I didn’t get it so I think I’ll stick to the basic salons for my pedicures from now on.

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Pure indulgence is the only place I trust for my brows and has been for almost 10years now. I recommend Pure indulgence to friends, family and even my own customers when I was working in hotels. I would have spent thousands on treatments for myself plus gift vouchers for whoever I am buying for. And to be honest I will more than likely continue to recommend Pure indulgence. BUT today was my first Sunday appointment in a very long time and I was shocked at the surcharge. I am all for staff being paid a penalty rate over the weekend and encourage all businesses to do so. But 20% surcharge on a Sunday is so over the top. 5-10% sure, I’d probably pay that, but 20%!!!! Seriously? There’s a 15% surcharge on public holidays where staff penalty rates are double time and on Sundays staff rates are only time and a half. How can you justify 20% for your loyal customers just because it’s a Sunday? It’s also not fair that it’s your front line staff who have to take the heat from disgruntled customers. On this occasion the girl at the front counter was lovely enough to side with me and not charge me the extra. The reason being was because the last series I bought was before this new policy came into play. She then encouraged me to pass on my feedback. So this is what I’m doing. Your response will probably be along the lines of “just don’t book on a Sunday” and that’s fine because generally I don’t book on a Sunday. But as I’m sure you can understand life gets busy & sometimes you only have a spare hour on a Sunday. As I stated in the beginning I LOVE Pure indulgence and your staff are amazing but I hope that you reconsider the amount of your Sunday surcharge (or really the whole thing). Especially for those customers who are loyal!

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Kelsey was awesome Highly recommended coming back again. She made me feel relaxed and was calm through out the massage

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Fantastic professional service

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Nicola is absolutely amazing!

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My overall experience was good. I didn’t find anything to be above and beyond but it was as expected. The rooms are a little pokey though which meant I kept knocking the therapist with my arm if I moved, as she didn’t have much circulation space. My therapist was however welcoming and kept a comfortable level of interaction. The quality of my service was good.