Pure Indulgence - Chermside Concept (2610 reviews)

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The massage was amazing but I won't be back because I am sick of the hardsell which takes away completely from the relaxing experience in the salon. I will find a salon that allows me to decide how much or how many services I need.

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I had Katie who was very nice and friendly but when I went home after my eyebrow wax, I could see that it was a very bad job. There were dark hairs very visible. Light hairs at the top that weren’t even waxed properly. She didn’t tweeze my eyebrows after waxing to check them. No trimming. Very poor job. She was a really nice lady, dont get me wrong but it was a terrible job when I usually get a very good job done there previously (I am a regular customer).

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The massage itself was above average. The massage table was broken so I wasn't laying completely flat. It wasn't comfortable at all for the whole 80 min massage. I let the therapist know half way through as I rolled over that it feels like the bed is on a slant and she said 'Yes, it is. The bed is broken. I notified the manager and got 10% off but would have preferred a good experience. Will not return to that salon.

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I have used pure indulgence for sometime, I was very disappointed with the service I received today - eye brow sculpt. One of the difficulties with pure indulgence in consistency as therapist leave the salons . The therapist appeared inexperienced, unfortunately this therapist shares the same name as another therapist who used to work at the salon and this caused some confusion. The quality of the work was poor, poor shaping technique, many hairs remaining despite waxing and plucking. I have in the past recommended pure indulgence but wouldn't any more and sadly I won't be returning

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Have been here a number of times. Quality of Brazilian wax really depends highly on who you get. Today was possibly the worst wax I’ve ever had. Lady was very nice but very inexperienced and missed so much I had to go home and re-wax myself. Was not worth the money today. Other times it has been ok. I would ask for an experienced person when booking. Facials here are great and the advice given is fantastic to help with acne. But again depends on who you get.

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I have had massages and facials at pure indulgence before which have been absolutely amazing. I wanted a pedicure that was a bit more luxurious than what you get at the drop in nail salons all around shopping centres so was happy to pay more to get that but I was very disappointed. The only real difference was a private room instead of a row of chairs next to each other where everyone can see you. Even the massage was not as long or as good as I usually get. I’m pretty sure a different colour than what I chose was put on my nails as well. I guess for more than double the price I was expecting a lot more pampering and I didn’t get it so I think I’ll stick to the basic salons for my pedicures from now on.