Pure Indulgence - Chermside Concept (2610 reviews)

Comment

Not very happy with my visit today, the place seems to be getting worse. I was always welcomed by a lovely english lady who I have not seen for some time and instead the last few visits it has been a girl who seems quite snobby and rushed when booking appts etc which I do not like at all. You are meant to be a client focused business, keep acting like that and you will lose them. I usually see Stacey who is great, unfortunately on this visit I had someone else for my facial who I won't be seeing again. I don't know if she is new or training but the place seems to be going through a few casual staff of late. The whole experience was not relaxing whatsoever and it was truly rushed to the point I still had the hair band you put on in my hair when finished as well as some of the facial products that were not cleaned off my skin properly, which I have never experienced before. The noises of people laughing in the hallway and what I can only imagine was the dryer going behind the room shaking the wall did not make for a relaxing experience at all. I was also told by the beauty therapist once done she would give me a sample as I was after something and once I got out she had already moved on to her next client, not a good look I must say. I understand you are busy as we all are, but that does not mean you rush to catch up or not give people the service they pay for. Definitely would not recommend and may have to start looking for somewhere that is client focused. You send these emails out for feedback and I have been coming to this business for some time now so I truly hope you take this on board.

Comment

Hi guys, unfortunately, I didn't have a great experience at the spa. I wasn't provided with a pillow for my neck when I was lying face up, and it was quite cold and noisy.

Comment

I paid $115 for a peel & exteactions; only to leave the salon with a face full of the same blackheads I walked in with. I could have cleansed my face at home for free.

Comment

Would have thought that signature facial would include mask as part of treatment, but obviously not unless you agreed to pay extra for this??? in the on-selling attempt before the treatment. However did do a good massage as part of the treatment, but was not consistent with treatment that received month ago at same salon

Comment

I usually go to Indooroopilly but as I have moved closer to Chermside it was my first time at this location. I had booked in as I was was wanting a destresser from work and left pretty disappointed. After the first five minutes the music stopped working. I could hear all conversations outside, my technician breathing and door closing etc. when I asked after about 25 minutes for this to be turned on the response was ‘it’s been broken on and off but I’ll see what I can do’. I also suffer from light sensitive migraines. With no forewarning, a bright light was turned of to use the extraction machine - whilst the technician told me this was the reason afterward, she gave me no warning and I suffered a headache the rest of the day. I also had to ask her to turn the lights down make to the same level they were out beforehand as they were only very slightly dimmed following. Whilst the massage was okay, it was not nearly as good as other massages I have had in the past at pure indulgence. At no point was I asked if the pressure was okay, whether it felt good or the like. Really disappointing experience and won’t return to this store.

Comment

My relaxation experience was impacted by another client having their baby crying throughout my appointment in a adjacent room. I am also a parent but feel that a spa environment is not the place for an infant.