Pure Indulgence - Chermside Concept (2610 reviews)

Comment

The whole body relaxation massage was ok, not amazing experience . Little communication throughout. I mentioned that my left foot wasn’t massaged; but Maddie insisted she had. Rather disappointing. My left foot did not receive similar treatment as my right. What else can I say or do??? Was I supposed to get advice? She didn’t appear to be a very experienced Masseur. Previously I had very good facials.

Comment

I'm extremely unimpressed with our visit today. My daughter has fair skin and strawberry blonde hair. When she last had her eyebrows tinted they used the 'honey brown' tint. This was a perfect match for my daughter's hair and skin. My daughter requested this colour again. The beautician (Stacey) took it upon herself to decide that it didn't give enough definition to the eyebrows and decided to add brown to the tint. My daughter now has brown eyebrows and is incredibly upset and doesn't want to go to school. I asked that Stacey fix the colour, however, whatever she did made little to no difference and we were told that "they would get better after a shower". It is really not good enough when the colour 'honey brown' was requested for a reason. I understand that the beauticians are supposed to give advice but when a specific colour is requested, it would be good to listen.

Comment

I had an eyelash tint appointment at 10.30 on the 26/11 at the Chermside store. The staff member, Alexandra,was friendly, however completed the eyelash tinting process very differently from how I usually have them done. She removed the under eye pads before applying the tint and I also didn't feel any gel go on my eye lids. This caused for tint to get on my skin, see photo. After she applied the tint she didn't turn the lights down, so it was quite harsh directly above me. I didn't ask her to turn the lights down because I could hear her cleaning up and I didn't want to be rude. She also didn't offer a neck rub, which might just be an extra service some staff members offer but I was slightly disappointed from this. I was looking forward to a relaxing service and did not receive that. She also didn't offer me a mirror to check in afterwards, maybe because she knew I would see the tinting on my skin. I saw it once I got back to my car, however did not have the time to go back inside and give my feedback.

Comment

Too much consultation and trying to up-sell products and ongoing treatments. I just wanted a relaxing facial and massage and instead, I had a chemical peel, UV treatment which required uncomfortable glasses to be worn, bright lights and a head massage that was just a hair pulling experience. I understand the role of the therapist is to assess your skin and tailor the facial to that, but it was over the top and I left feeling worse - my skin on the other hand felt good.

Comment

At no time during my visit did I feel welcome. The complete lack of respect for me as a client was a surprise. My therapist spoke at me, not to me. Had lots of wax left on me which I got off at home.

Comment

I had a dermal planning in February this year. It was incredible experience. So that’s why I made another appointment to get this service again. But unfortunately I felt it was rushed. My appointment time was 2.10pm. I was out by 35 mins. 2.45pm. Certainly not the same experience I had received earlier in the year. It was really a turn off to be honest my experience today. And very tough with the facial at the end.