Pure Indulgence Garden City (1892 reviews)

Comment

I have been getting treatments at pure indulgence for years. I had never had a bad experience. I literally spend thousands of dollars in there. Being significantly pricier than most salons, I was still happy because I believe in paying the money for good service. However, in the last 6 or so months, pure indulgence has provided anything but good service. Management has changed completely at least twice, and every single appointment I have made (monthly) for the last 6 months or so has either been cancelled, postponed, (usually at the last minute, once the day before an anniversary trip and the other the day before an overseas holiday, leaving nonroom to make alternate arrangements). And if not that, then I have had the therapists changed at the last minute several times because of no-shows or some other drama. For a pamper treatment it doesn’t matter so much, but for more personal treatments like Brazilians, it is very unpleasant to have to see a new therapist each time. The salon has become poorly managed, the therapists are unreliable at best, and it is no longer worth the price. I am not usually one to complain. In several years of frequenting pure indulgence I have never ever left a bad review, even if I have had a not so great experience. Like terrible massages over the years by clearly inexperienced therapists. All that comes with service. This is a new level. I have not topped up my series for myself or my daughter, because I am no longer certain I will be coming to pure indulgence anymore. This may not matter. We’re just two people. Understandably, your new manager has inherited a fair bit of baggage. But if you want to remain viable, long term loyal clients like myself should be treated a little better. And given a little less attitude by managers who call with the same incompetent story and appear to be crumbling under the load. Please note that I am NOT after some free pamper treatment so please don’t even bother to offer it to me. I’m happy to pay for a service, as long as I continue to get what I’m paying for. I’d like to know what’s changing in order for me to remain a client, and if not, I’m happy to move on from pure indulgence.

Comment

Really happy with this treatment, todays particularly would like to note there was no wax residue left at all where usually there has been quite a noticeable amount left on previous treatments Unfortunately I had already left when I noticed a strip of hair that had been missed but otherwise pleased with the service and advice