Pure Indulgence Garden City (1891 reviews)

Comment

Beautician tells me different things my skin every time I go and recommends different product. Proper skin analysis is not done i believe purely on looking at the skin at one glance. I do not think with the price charged it is worth the value of the service provided.

Comment

I arrived and was rushed into the room for a lip wax. The girl then proceeded to try and wax my eyebrows - she was rushing and not paying attention. Then she lathered the largest amounts of wax that I have ever had onto my lip, and it was not drying (I assume because there was so much on there), so she had to keep using a cold cloth to try and set it. It was an awful experience - definitely not what I am used to. Nothing about it was relaxing or pleasant.

Comment

I normally have much to say about Pure Indulgence being a delightful and prestigious salon, it's my favourite place to go; it's the little touches they include that make it a great experience. I'm always asked if I'm comfortable, details about what I'd like for my treatment, offered a glass of water, etc. This time, though, was very different; my regular therapist had left so this time I was seen by a new one. The room was air conditioned and my feet were bare, but I wasn't offered a blanket or a towel, or asked if I was comfortable. I ended up asking for something. My therapist didn't ask me how I would like my treatment done and didn't respond when I asked her to tweak certain aspects. At one point she began a massage without any clarification on firmness and ended up really hurting my shoulder. After the treatment, I wasn't offered any assistance, mineral makeup to cover my red skin from being waxed, or a glass of water. These are all things I have always been offered any time I have had a treatment with my previous, regular therapist at Pure Indulgence; today was such a different experience, it was just very disappointing.