Pure Indulgence Garden City (1891 reviews)

Comment

Having a treatment room at the front of the business, next to a noisy front desk and in the middle of an extremely noisy shopping centre, does not make for a very zen experience, regardless of how loud the ambient noise is. Everything else about the experience was lovely, but having a door that opened onto reception when laying on the bed, as well as the noise factor, diminished to overall relaxed feeling you like to have at the end of a pamper session.

Comment

I booked with pure indulgence for a Brazilian wax before and the experience was great so I thought I would book again. I was greeted at the counter and the staff were lovely. The lady conducting my services (I don’t remember her name) lead me back and so far so good. She left the room so I could get ready and when she walked back in this is where things started going down hill. There was no communication during the service to let me know what she was doing or what was happening. Not a big deal as this isn’t my first Brazilian. However, she started to lay the was down and on the pull of the first strip I knew this wasn’t going to be okay. She couldn’t pull the was off of me properly which led her to pull it little at a time and when that wasn’t working she slowly peeled sections of it to get it off. This happened multiple times during the service and I have never had such a painful waxing experience. At one stage she laid was on both opposite sides of the areas and got the wax suck from one side to the other !!! I could feel her trying to seperate it and pull it apart, which was also painful. About halfway through the service after she laid the wax and was waiting for it to dry, she started to wet what I assume was paper towel with cold water and pat down me and the was in attempt to make it harden faster. This has never happened before so I don’t believe this is common practice after more tugging and pulling and slowly peeling we were almost done. She laid down a few more strips and then waited for these to harden and the strips once again started to stick together. This time however she got some sort of tool or scissors (I assume) to cut the pieces off was apart while they were still attached to me. Finally she finished the service and left the room for me to clean up and get dressed. When I tell you, I sat up and felt myself stuck together I was amazed. I looked at the work done and there were patches of hair left everywhere. To make matters worse there were still pieces of wax stuck to the patches of hair that were left that I had to try and pull off myself. It was too much for me at this point and I just dressed and got walked to the front counter. I had planned to pay and not say anything because I didn’t want to cause a scene however I couldn’t pay for the torture I had just been subjected to. The lady at the front counter I spoke to was lovely and very accomodating and offered to take me back and look at it and fix anything however I was in so much pain from what had just happened and so upset I just wanted to leave. I am very grateful that she waived the cost of the wax and I didn’t have to pay. I have a high pain tolerance and this isn’t my first bikini wax so I know what to expect but this was just beyond. I walked to my car and cried. When I got home I told my partner and after showing him, he has seen more was that he then had to get off by cutting off the hair it was attached too because it was too painful to keep ripping it out little at a time. My entire pubis and bikini area were so red and swollen that I didn’t notice the extent of the damage until the next day when the redness and swelling when down. There are small sections where there is skin missing. This is shocking that someone is allowed to perform this kind of service when it appears they don’t know what they are doing and I would hate for this person to do it to anyone else, which is my main reason for leaving this review. I don’t want anyone else to be subjected to this experience.