Pure Indulgence Garden City (1891 reviews)

Comment

At my last visit the facial etc i received was wonderful the issue I have is that I was charged an amount that i went back and asked to know what it was for as I did not receive a receipt only my visa docket. the explanation was not satisfactory or the followup I asked for was not received. The appointment was at night and yes the store was busy but I am sure I have been overcharged as I purchased a series of 3 facials for $255 plus some eyecream and was charged $454. When i asked about it they had charged for a service that I never received and the consultant said she would do it in the next session. Basically I am not happy because one not being able to clarify the breakdown of the amount when asked. This was Thursday night and I have not had the opportunity to go back to the store. This is the first time this has happened but I do disagree with the $454 and the dismissive type of response when I wanted to clarify it. I will be returning to the store to ask for an official receipt and for the consultant to confirm that the service was not provided.

Comment

I really enjoyed the facial and massage experience i had. The main problem with this experience was that they were very pushy with their products. I understand you want to sell them, but it's not a very good experience to open your eyes after a nice massage and facial to have the person standing in the dark over you for 5 minutes telling you about deals and the products. I think this may have just been this store but the noise from the reception and outside in the shopping centre could still be heard so it wasn't as relaxing as it could have been. I still had a good experience with pure indulgence however i just think if someone comes in with a gift card just to have a nice time they should probably take the hint they're not in there to spend hundreds of dollars on skincare. That's just how i felt anyway.