Pure Indulgence Garden City (1891 reviews)

Comment

Beautician spent too long talking about my skin and I believe trying to sell products and too little time (38 minutes) on a $99 facial. I would expect an hour of treatment for that. I was left for too long to "get ready", almost 10 minutes. Beautician was nice enough but

Comment

the first time i was there it was fantastic so i rebooked the same facial and the second time around which was just 2 days ago on Monday- it was terrible. The beautician was like a trainee standard, everything was very clunky. I did not get my moneys worth and could not relax at all during the entire time because the treatment was so poorly executed. I could have washed my face better than paying $$ for a beautician to lightly put products on and then wiping it off. It was almost a waste of time - if only all beauticians were of the same standard as my first treatment. If this was what I got on my first visit i would have never returned and would never recommend anyone.

Comment

I had an indulgent pedicure, and my feet look no better than when I walked in, other than my toes have nail polish on them. I was asked what my problem areas were, to which I advised my heels and the balls of my feet. Those areas are still rough even after an hours pedicure. My booking was not handled correctly as I was having a massage and a pedicure, which apparently had to be done by two different staff members. My choice was to come back in another 45mins to have both done at the same time, or the alternative was to have the pedicure, move roooms for he massage, then go back to the other room to the polish put on my nails! Totally unprofessional service provided. Once complete I was told I shouldn't be using a voucher on a Sunday; why not?? I was told it was probably their fault in not telling me when I called to book; well I booked online anyway. Will not be going back ever.