Pure Indulgence Garden City (1891 reviews)

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I have over a number of years asked for vouchers for pure indulgence because I felt every visit I got a 'day spa' experience locally for good value for money. Unfortunately my recent experience was not like previous experiences. I felt like my facial was rushed to be handed over to a second therapist for my massage. Having to change rooms half way through my Pure Bliss experience to be handed over to someone new meant just as I'd started to try and relax I was all of the sudden having to worry about covering up with a blanket, picking up all my things & moving to a new room. The staff were nice but I didn't receive the exceptional service I have received in the past. I would not pay to go back and nor will I ask for pure indulgence vouchers in the future.

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My eyebrows look awful

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This treatment was the worst I’ve had at Pure Indulgence. The massage and facial were really ordinary and the products were washed off with cold cloths which was unusual. I didn’t enjoy this treatment at all.

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It was the most uncomfortable pedi I have ever had and to top it off it was very overcharged

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My facial was ordinary, there was a cleanse then exfoliant that was left of then washed off then mask which was left on then washed off then product put on my face. There was no facial massage which is why I love a facial so much. I then had a back massage with hot rocks which are overrated but no other option in the pamper packages. The massage after the rocks was poky and not an enjoyable Swedish massage that I believed was coming. The treatment went for 1 hour 15 when it was supposed to be an hour and a half. My booking appointment was from 7-8.40 to allow for the 10 min consultation but it was all wrapped up by 8.15. Pure indulgence used to be just that but I feel they have dropped their game. It doesn’t feel like a Pure Indulgence anymore, I’ll be looking for a new place to pamper me in the future.