Pure Indulgence Garden City (1891 reviews)

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My skin is burnt from the chemical they used. I told them i am on tretenoin treatment and i need something to boost my skin moisture . But the product they use my whole face is flaky now and the areas which was dry it clearly burnt as you can see in picture.

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I did not receive the facial or experience I asked for. I asked the lady to have black heads removed and my face deep cleaned. I paid $115 for a service I didn't get or wanted. I wanted a facial not my face, chest, back and feet rubbed and a few little face washes. Massive rip off not happy at all.

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I've had many micros done before but never in such a short time, my face doesn't feel soft and moisturised like it normally does after a facial. I usually feel glowing for sever days but not with this facial

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I have contacted the salon with a complaint and sent photos of issue. Not good enough response from Store manager to be honest unfortunately.

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I have just had a terrible experience in Garden city today with rude staff. Changed the menu I booked because it’s different from what I usually do, and told me that because they thought I made a mistake without confirming with me first. Water dripped on the back of my neck from my face. I had to ask for a towel to wipe it, but the lady just put the towel on my neck and kept quiet the whole time, with no answer and no apologies. After the treatment, I didn't purchase the product she recommended, she gave me an annoyed look and was rude to me during the entire transaction.

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I was extremely disappointed with the facial I booked in and the pedicure. The treatment was cut short on time and done in 1 hr 20 minutes. The facial did not incorporate all the aspects as advertised e.g I did not receive the scalp massage, and no oil during the very quick hot stone massage, and the facial just seemed to include the very basics. Compared to my daughter who had the same facial at the same time, she loved her treatment, and obviously got what was advertised in the promo. The pedicure was the worst I have ever had, and I would have to say I've had better pedicures at cheaper prices and in 3rd world countries. I have never ever had a pedicure with no foot rub or moisturiser. i left with my feet feeling dry and scratchy, certainly not what ones feet should feel like after a pedicure. even after telling the therapist I was really looking forward to a good pedicure and a foot massage. Very disappointed for Pure Indulgence standards and the fact that I took time off work for what should have been a relaxing and pampering experience. I have been a client at this salon for a while and have had excellent therapists in the past, Leyla, Lucy ans Shara Mae. Today was definitely a bad wxperience with an inexperienced therapist.