Pure Indulgence Garden City (1891 reviews)

Comment

My treatment experience was OK - and only OK. The treatment started 25 minutes late. I was booked for a facial & hot stone massage of neck & shoulders and the first thing the consultant did was wrap & rub my feet with hot towels. I don't like my feet being touched so should have been advised that this was going to happen. There was a repetitive beeping noise in the background that was very distracting during the whole session. A hot towel was placed over my whole face to wipe off some product & was then pressed onto my face with the consultants hands covering my mouth & nose - it was quite suffocating & made me quite anxious! Overall it was not the relaxing experience I was hoping for.

Comment

I had 2 therapist ‘s today, Sade was absolutely lovely, did a wonderful job on my eyebrows and lashes. I then had Emily who did my fascial, too opinionated, made me feel terrible about myself, I mentioned half way through the session that I was starting to feel bad, she then went onto tell me my skin is dry, feet are dry and asked why my neck muscles are tight in my shoulders, I explained I had broken my neck a year ago, she went onto explain what vitamins I should be taken. At that point I was upset that she is not qualified to make these claims. I thanked her, paid and left. Unfortunately I won’t be back, it was a gift to go and enjoy myself, but left feeling terrible about myself.

Comment

Unfortunately i didn't have a good experience then last time.... for the money i paid i would have liked a massage, what i got was more like rubbing in the oil on my back and massaging my shoulders a little bit im very disappointed. Dont get me wrong the lady's at pure indulgence are lovely! But i paid over $100 for oil to be rubbed on like moisteriser.

Comment

The staff were lovely and I felt comfortable with them providing the service. The environment was clean, though not private (treated out in the reception area where shoppers are walking past or entering)and as a result, I didn't feel I could relax as much. I was hoping the once they had buffed/pumiced my feet that I would get some kind of rub or massage or that moisturiser would be applied to my feet, but sadly, this was not the case (and this is the part is was most looking forward to!). When I left and looked closely at my feet, I could have done a better job myself with the buffing/pumicing. Overall, not the best quality service and definitely not value for money. I will try elsewhere next time.

Comment

I booked in for a signature facial as a treat for myself after a hard few months. When I went into get my facial, I had a lovely lady as my therapist, we discusses my skin and what products I use but not the service I would be receiving, I assumed because I booked for a signature facial that,that is what I would be receiving.during my massage I thought to myself it's weird she has not used the hot stones yet which is part of the reason I wanted the signature but just thought she must be doing it different. Then it was all over I came out and went to pay for the service and to my surprise she lady on reception asked for $195! I almost fainted because I was stressing about the $125 I was meant to be spending let alone $195! The lady explained I got a different facial that was more expensive and said there must have been a mix up. She offered to take $20 off but $175 is still a lot of money for me with a young family(I would never spend that much on myself). I really enjoyed the facial I received from my therapist but it really runin the experance for me as I had to go home and tell my husband how much I just spent on myself. I think if if they had of just confirmed with me what facial and price first it would have solved all of this. I quite upset about the outcome.

Comment

Had my Signature pedicure (a xmas present) appointment booked for 6/3/19 but store rang and told my husband there had been a fire in the store and I would receive a courtesy call later in the week. I rang them back to find out more and they said that the builders were in and hopefully they would be up and running soon. They would be ringing me again on Friday to give me an update. That call never came, so I rang, I think on Sat. or Suunday. Was told 3 rooms were ready, so booked the pedicure, but upgraded to the Luxury hot oil pedicure for 3.20pm on the 12/3/19. Was greeted by the girl on reception and was asked to take a seat. After waiting 20 minutes, the girl went out the back and came back and apologised and said my girl would be ready for me shortly, which she was. I was treated well by the assistant. The lights were dimmed, music played quietly in the background. I had the drill exfoliation, refreshing foot bath, salt scrub, relaxing hot oil massage and the polish applied. I was not asked if I needed my toenails cut/shaped and no cuticle work was done and it definitely needed doing. I said to the assistant at the end I was surprised she could see to apply the nail polish in that light, even though she had turned it up a bit. Assistant put on my sandals for me, I paid and left the store. When going down the escalator, outside store, felt one sandal was loose and not done up properly so sat on a seat at the base on the escalator and did it up. It was then I noticed how sloppy the polish was applied. One nail on my left foot was only partially applied with polish and on the right foot there was polish on my skin beside the toenails. Also there was dirt down the side of my big nails. Seeing as I leave for a month's holiday on Friday, thought it was not acceptable, so went back to the store. Showed girl behind counter my nails, so she said if I could stay another 20 minutes, the assistant would reapply the polish, which she did. Staff were apologetic. Nails were okay upon leaving second time although the dirty look still was down each side of the big toe nail. I'm sure a brush would have removed it at the foot bath stage. Even though I felt special at the start of the visit, certainly did not feel that way at the end. Did not think the experience was worth $89.00. The "Asian pedicure/manicure shops" give a better service when doing a pedicure. I have had facials at Pure Indulgence in the past and have had no problems, but this is the first pedicure I have had there.