Pure Indulgence Garden City (1891 reviews)

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My skin is burnt from the chemical they used. I told them i am on tretenoin treatment and i need something to boost my skin moisture . But the product they use my whole face is flaky now and the areas which was dry it clearly burnt as you can see in picture.

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I felt like I was doing the lady a favour by being a customer she never spoke more than 3 words to me as a customer i would appreciate being told what you are using. When asked if I would like a water she never gave on she took payment and walked away. I expected A better service from pure indulgence, very out of character for this salon.

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The rooms are very small as well as the beds and towels they use to cover people making the treatment not very comfortable. The beds are not level and also not very comfortable especially the hole where your head sits. The treatment itself was a little painful in parts and not very relaxing. I also think the rooms could be darker for a little more mood lighting.

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Hi, This is the first time I have visited a Pure Indulgence at Garden city I usually go to the Pure Indulgence Carindale. I was very disappointed with my experience. My eyebrows have been over waxed and are too thin now as the therapist didn't listen to my request to keep the shape I already had. Also my g string wax was very rough as she was yanking the wax off my inner thigh when she was having trouble removing it. When I got home I realised my G-string wax was still a bit patching so I have to fix it up myself. I am obviously quite stressed that I have lost my natural eyebrow shape as this will take a long time to grow back.

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Was put off by the person talking about personal problems straight away & felt the service was rushed eg, the facial it's self.. Nothing special that I couldn't do myself at home.

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My facial was ordinary, there was a cleanse then exfoliant that was left of then washed off then mask which was left on then washed off then product put on my face. There was no facial massage which is why I love a facial so much. I then had a back massage with hot rocks which are overrated but no other option in the pamper packages. The massage after the rocks was poky and not an enjoyable Swedish massage that I believed was coming. The treatment went for 1 hour 15 when it was supposed to be an hour and a half. My booking appointment was from 7-8.40 to allow for the 10 min consultation but it was all wrapped up by 8.15. Pure indulgence used to be just that but I feel they have dropped their game. It doesn’t feel like a Pure Indulgence anymore, I’ll be looking for a new place to pamper me in the future.