Pure Indulgence Garden City (1891 reviews)

Comment

the first time i was there it was fantastic so i rebooked the same facial and the second time around which was just 2 days ago on Monday- it was terrible. The beautician was like a trainee standard, everything was very clunky. I did not get my moneys worth and could not relax at all during the entire time because the treatment was so poorly executed. I could have washed my face better than paying $$ for a beautician to lightly put products on and then wiping it off. It was almost a waste of time - if only all beauticians were of the same standard as my first treatment. If this was what I got on my first visit i would have never returned and would never recommend anyone.

Comment

Beautician spent too long talking about my skin and I believe trying to sell products and too little time (38 minutes) on a $99 facial. I would expect an hour of treatment for that. I was left for too long to "get ready", almost 10 minutes. Beautician was nice enough but

Comment

I was booked for one treatment and then in salon I was strongly recommended to change to a different treatment. When asked why I would have been advised to do a peel, I didn't get an overly informative response. I am also tired of being pushed to take treatment packages - it always feels very pushy. I have rebooked for a treatment in a few weeks but on reflection afterwards I will be cancelling the appointment.

Comment

The therapist on the phone confirmed my treatments for my booking 3 times, however the therapist doing my treatment confirmed as we entered the room only 1 treatement (eyebrow wax). I corrected her, advising I was having 2 treatments, both eyebrow and a lip wax. I took her verbal acknowledgement as her understanding that I was meant to have the 2 treatments. At the end of the eyebrow treatment, the therapist turned on the lights. I had to ask her who was doing my lip wax? she asked me if I was having that done as well. I said yes. I'm statisfied with my eyebrow treatment, even sided, just what I had asked for. But the lip treatment seemed rushed, there was still hair and left over wax that I had to remove when I arrived home.

Comment

I had an eyelash lift - lashes afterwards didn’t meet expectations from previous experience. Looked as if I only got my lashes tinted.

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Nosey staff ask irrelevant questions. Went there for one thing & was then pressured into upselling everything they could possibly think of. Too pushy.