Pure Indulgence Garden City (1891 reviews)

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Beautician tells me different things my skin every time I go and recommends different product. Proper skin analysis is not done i believe purely on looking at the skin at one glance. I do not think with the price charged it is worth the value of the service provided.

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I arrived and was rushed into the room for a lip wax. The girl then proceeded to try and wax my eyebrows - she was rushing and not paying attention. Then she lathered the largest amounts of wax that I have ever had onto my lip, and it was not drying (I assume because there was so much on there), so she had to keep using a cold cloth to try and set it. It was an awful experience - definitely not what I am used to. Nothing about it was relaxing or pleasant.

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I normally have much to say about Pure Indulgence being a delightful and prestigious salon, it's my favourite place to go; it's the little touches they include that make it a great experience. I'm always asked if I'm comfortable, details about what I'd like for my treatment, offered a glass of water, etc. This time, though, was very different; my regular therapist had left so this time I was seen by a new one. The room was air conditioned and my feet were bare, but I wasn't offered a blanket or a towel, or asked if I was comfortable. I ended up asking for something. My therapist didn't ask me how I would like my treatment done and didn't respond when I asked her to tweak certain aspects. At one point she began a massage without any clarification on firmness and ended up really hurting my shoulder. After the treatment, I wasn't offered any assistance, mineral makeup to cover my red skin from being waxed, or a glass of water. These are all things I have always been offered any time I have had a treatment with my previous, regular therapist at Pure Indulgence; today was such a different experience, it was just very disappointing.

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I booked for spa wellness facial, on the description mentioned that has pressure point facial. Been the last couple of times I’ve done this, seems I didn’t get this treatment. I’ve done one time with Yuna, she was amazing and did the job properly. The other ladies done my facial, seems have less experience and didn’t provide me with pressure point facial. What the point charge so much but the treatment quality so low? My suggestion is should train all the therapist so they all in the same page.

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The massage was ok, unfortunately the room was quite cold so I was very chilly most of the time. I also thought there was more to the Total Body treatment that I booked for, but it was just a 40 minute back massage and hot stones,nothing on arms or legs. Not bad overall though, just a little disappointing.

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I have been getting treatments at pure indulgence for years. I had never had a bad experience. I literally spend thousands of dollars in there. Being significantly pricier than most salons, I was still happy because I believe in paying the money for good service. However, in the last 6 or so months, pure indulgence has provided anything but good service. Management has changed completely at least twice, and every single appointment I have made (monthly) for the last 6 months or so has either been cancelled, postponed, (usually at the last minute, once the day before an anniversary trip and the other the day before an overseas holiday, leaving nonroom to make alternate arrangements). And if not that, then I have had the therapists changed at the last minute several times because of no-shows or some other drama. For a pamper treatment it doesn’t matter so much, but for more personal treatments like Brazilians, it is very unpleasant to have to see a new therapist each time. The salon has become poorly managed, the therapists are unreliable at best, and it is no longer worth the price. I am not usually one to complain. In several years of frequenting pure indulgence I have never ever left a bad review, even if I have had a not so great experience. Like terrible massages over the years by clearly inexperienced therapists. All that comes with service. This is a new level. I have not topped up my series for myself or my daughter, because I am no longer certain I will be coming to pure indulgence anymore. This may not matter. We’re just two people. Understandably, your new manager has inherited a fair bit of baggage. But if you want to remain viable, long term loyal clients like myself should be treated a little better. And given a little less attitude by managers who call with the same incompetent story and appear to be crumbling under the load. Please note that I am NOT after some free pamper treatment so please don’t even bother to offer it to me. I’m happy to pay for a service, as long as I continue to get what I’m paying for. I’d like to know what’s changing in order for me to remain a client, and if not, I’m happy to move on from pure indulgence.