Pure Indulgence Garden City (1891 reviews)

Comment

Cannot thank the team enough for my treatment today. I’d had a bad experience during my last visit which was very unusual given the previous experiences I’ve had. The manager dealt with everything so professionally and went above and beyond to make it up to me. I believe how a brand responds to a bad customer experience speaks volumes and after my treatment today, I’ve certainly been won over again. Already looking forward to my next appointment in 3 weeks. Thanks team!

Comment

While the staff were lovely, I felt the massage was not worth the price tag. I asked for a firm massage which unfortunately was not what I got, I had mostly a body rub which was not relaxing. The room was also very small the masseuse kept hitting me (accidentally) and banging into things around her as she didn’t have any room. Unfortunately I did not leave feeling relaxed and felt the $105 I paid was not worth it.

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Thankyou Kim! Your service was fantastic!

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I had a lovely experience from Maria, I brought a pack deal So I’ll definitely be returning.

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This treatment was the worst I’ve had at Pure Indulgence. The massage and facial were really ordinary and the products were washed off with cold cloths which was unusual. I didn’t enjoy this treatment at all.

Comment

I’ve been a client of Pure Indulgence Garden City for some time and have always had a wonderful experience. Unfortunately my facial today was actually awful. I was given a different therapist to the one I booked in with when making the appointment. When I questioned it, the new therapist just said “yeah I don’t handle the bookings”. My facial was quick and compared to my previous experiences didn’t include anywhere near as many “steps” and products. My skin feels awful. I’m going straight home to wash my face. I have left over cleanser and exfoliate still on my face. Really disappointed with this experience and am now questioning if I’ll ever go back.