Pure Indulgence Garden City (1891 reviews)

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Thanks Monique-perfect treatment

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I am a full time mum and was looking forward to get the 80min massage and take the time away from 2 toddlers. When I filled out the sheet I said "firm". My massage was the softest I have ever got. I felt like someone was just rubbing oil on my skin then wiping it off. I was getting agitated during the massage but I have already told the girl at the beginning of the massage that i would like it the firmest she can do. I am not sure why would a manager assign someone who doesn't have any idea on how to do a massage for a customer who paid for the biggest massage package possible. I was so disappointed that i told her to not do my second leg and do my head for the last 10 mins. Even the head massage was frustrating, felt like someone was rubbing my hair on my scalp and was just bothering me to the max that i told her to just stop. I asked her if she's certified she said no! now I don't understand why I would wanna pay so much money for a massage that I got no results from plus it's overcharged for such a service. I had tears in my eyes leaving, I was feeling worse than when I first got there. It was the biggest waste of money and TIME! SO DISAPPOINTING! Not to mention that I was cold and had to my arms under the towel, the room was so small that the light was in my eyes where she gave me an eye heated pack to cover my eyes which felt so heavy! This service must've been a joke! How can a place which supposed to offer high service standards give the service I got. It was a big mistake to support local business and not get an Asian massage.

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Seena was very good therapist. My facial and massage were exceptional

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Really happy with this treatment, todays particularly would like to note there was no wax residue left at all where usually there has been quite a noticeable amount left on previous treatments Unfortunately I had already left when I noticed a strip of hair that had been missed but otherwise pleased with the service and advice

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I have been getting treatments at pure indulgence for years. I had never had a bad experience. I literally spend thousands of dollars in there. Being significantly pricier than most salons, I was still happy because I believe in paying the money for good service. However, in the last 6 or so months, pure indulgence has provided anything but good service. Management has changed completely at least twice, and every single appointment I have made (monthly) for the last 6 months or so has either been cancelled, postponed, (usually at the last minute, once the day before an anniversary trip and the other the day before an overseas holiday, leaving nonroom to make alternate arrangements). And if not that, then I have had the therapists changed at the last minute several times because of no-shows or some other drama. For a pamper treatment it doesn’t matter so much, but for more personal treatments like Brazilians, it is very unpleasant to have to see a new therapist each time. The salon has become poorly managed, the therapists are unreliable at best, and it is no longer worth the price. I am not usually one to complain. In several years of frequenting pure indulgence I have never ever left a bad review, even if I have had a not so great experience. Like terrible massages over the years by clearly inexperienced therapists. All that comes with service. This is a new level. I have not topped up my series for myself or my daughter, because I am no longer certain I will be coming to pure indulgence anymore. This may not matter. We’re just two people. Understandably, your new manager has inherited a fair bit of baggage. But if you want to remain viable, long term loyal clients like myself should be treated a little better. And given a little less attitude by managers who call with the same incompetent story and appear to be crumbling under the load. Please note that I am NOT after some free pamper treatment so please don’t even bother to offer it to me. I’m happy to pay for a service, as long as I continue to get what I’m paying for. I’d like to know what’s changing in order for me to remain a client, and if not, I’m happy to move on from pure indulgence.

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Its a bit too soon to gave the beds heated,wait til winter....