Pure Indulgence Garden City (1891 reviews)

Comment

I arrived and was rushed into the room for a lip wax. The girl then proceeded to try and wax my eyebrows - she was rushing and not paying attention. Then she lathered the largest amounts of wax that I have ever had onto my lip, and it was not drying (I assume because there was so much on there), so she had to keep using a cold cloth to try and set it. It was an awful experience - definitely not what I am used to. Nothing about it was relaxing or pleasant.

Comment

Beautician tells me different things my skin every time I go and recommends different product. Proper skin analysis is not done i believe purely on looking at the skin at one glance. I do not think with the price charged it is worth the value of the service provided.

Comment

Nosey staff ask irrelevant questions. Went there for one thing & was then pressured into upselling everything they could possibly think of. Too pushy.

Comment

I had an eyelash lift - lashes afterwards didn’t meet expectations from previous experience. Looked as if I only got my lashes tinted.

Comment

The therapist on the phone confirmed my treatments for my booking 3 times, however the therapist doing my treatment confirmed as we entered the room only 1 treatement (eyebrow wax). I corrected her, advising I was having 2 treatments, both eyebrow and a lip wax. I took her verbal acknowledgement as her understanding that I was meant to have the 2 treatments. At the end of the eyebrow treatment, the therapist turned on the lights. I had to ask her who was doing my lip wax? she asked me if I was having that done as well. I said yes. I'm statisfied with my eyebrow treatment, even sided, just what I had asked for. But the lip treatment seemed rushed, there was still hair and left over wax that I had to remove when I arrived home.

Comment

I was booked for one treatment and then in salon I was strongly recommended to change to a different treatment. When asked why I would have been advised to do a peel, I didn't get an overly informative response. I am also tired of being pushed to take treatment packages - it always feels very pushy. I have rebooked for a treatment in a few weeks but on reflection afterwards I will be cancelling the appointment.