Pure Indulgence - Indooroopilly (2056 reviews)

Comment

Tracey was great - she is friendly, professional and the massage and facial was one of the best I have had with you.

Comment

Staff are always friendly and helpful, treatments are always successful in both making me feel better physically and emotionally. I am very grateful to the team at Pure Indulgence Indooroopilly for their efforts.

Comment

Tough one. On any other day it would have probably been ok. Treated my partner and I to a foot spa before a Gold Class movie. Left a neat 15 minutes between spa and movie and cinemas was a 5 minute walk away. When I booked us in there was no mention to wear particular shoes. Because my partner wore converse with socks, of course this caused issues as the last thing done is nail polish applied and she couldn't put her shoes and socks back on as the polish needed to dry but we had a Gold Class movie booking to go straight to. Staff said nothing at/during the appointment even though it was obvious my partner was wearing shoes and socks. So they took more time to remove the polish at the very end of the spa which meant we were late and my partner didn't experience the full service. Then when at the counter paying full price despite no nail polish for my partner, there was a fault with the EFTPOS machine. It was down. More time is ticking away at this point and now we're 20 minutes late for a Gold Class movie. I was ropeable. Staff were not willing to let us leave until we had paid but it was their machine/system causing the issue. I was like, well, I'll just phone it in after the movie or take a copy of the details now and do it manually later yourself. Nope, not interested. Finally the machine worked and our Gold Class date was ruined. Who wants to spend $150+ (with food/drinks) on Gold Class to miss the first 20 minutes (Jurassic World) So yeah. That was our first and last Pure Indulgence Indooroopilly experience. All could have be avoided with better pre-appointment communication/information to us and some payment flexibility at the end due to their tech issue. Both the spa and Gold Class cost me over $400 and neither went smooth.

Comment

Unfortunately, my regular massage therapist, Tracey, left Pure Indulgence with no warning. She is the main reason I purchased the 6 series of massages (get one free). I was only told that she had left the day before my massage. I had Robyn this time. Although she was good, the massage just didn't compare to the quality of Tracey's massages. I'll use the remainder of my massage series, but will try to find where Tracey is now working, or find another massage therapist who has the same standard and quality.