Pure Indulgence - Indooroopilly (2056 reviews)

Comment

The staff at reception were helpful and professional demonstrating a willingness to please and were receptive to questions and willing to provide timely advice on products. However, I wasn't disappointed with my overall visit because the eyelash tint that I had was poor. In fact friends asked me if I had had my eyelashes tinted because they couldn't see the difference. There was no die on the bottom lashes at all and on the top lashes it was minimal. My facial was okay. My underarm wax was well done with the therapist taking the time to ensure that all stray hairs and ingrown hairs were removed, so I was pleased with the end result. I wish I could say the same for my other treatments.

Comment

The products were lovely however the room was cold the lights shone brightly into my eyes and my treatment was not 1 hour long ... booking said 1 hr 10 mins i assume that includes the consultation... well mine in total was 55 mins 🥲

Comment

Tough one. On any other day it would have probably been ok. Treated my partner and I to a foot spa before a Gold Class movie. Left a neat 15 minutes between spa and movie and cinemas was a 5 minute walk away. When I booked us in there was no mention to wear particular shoes. Because my partner wore converse with socks, of course this caused issues as the last thing done is nail polish applied and she couldn't put her shoes and socks back on as the polish needed to dry but we had a Gold Class movie booking to go straight to. Staff said nothing at/during the appointment even though it was obvious my partner was wearing shoes and socks. So they took more time to remove the polish at the very end of the spa which meant we were late and my partner didn't experience the full service. Then when at the counter paying full price despite no nail polish for my partner, there was a fault with the EFTPOS machine. It was down. More time is ticking away at this point and now we're 20 minutes late for a Gold Class movie. I was ropeable. Staff were not willing to let us leave until we had paid but it was their machine/system causing the issue. I was like, well, I'll just phone it in after the movie or take a copy of the details now and do it manually later yourself. Nope, not interested. Finally the machine worked and our Gold Class date was ruined. Who wants to spend $150+ (with food/drinks) on Gold Class to miss the first 20 minutes (Jurassic World) So yeah. That was our first and last Pure Indulgence Indooroopilly experience. All could have be avoided with better pre-appointment communication/information to us and some payment flexibility at the end due to their tech issue. Both the spa and Gold Class cost me over $400 and neither went smooth.

Comment

They were quite unpleasant to me when I arrived. I had a gift certificate and booked online. When I arrived the told me that you can't use a gift certificate on a Sunday. I was told to sit down and they would ring their manager and let me know if I could keep my appointment. No one came back to me and I had to go and ask if I would be able to be treated or if I needed to rebook. The way I was treated was not fitting for a customer. I was not spoken to respectfully and treated as if I had done something wrong. I was asked by friends and family if they should go there and I told them all that they would find better service elsewhere.

Comment

The staff seemed a bit grumpy that I was running late even though I called ahead to explain the situation and apologised profusely. Then throughout my entire treatment I could hear people talking, giggling, yawning, doors slamming. Perhaps the music could be louder or they could soundproof the rooms a bit more. Then they charged me $10 more than what the website said it would be and I messaged them and they haven’t replied :(