Pure Indulgence - Indooroopilly (2056 reviews)

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This place has dropped since the staff gave changed. I walked in, girl behind the counter just on the computer not phone didn't notice me for 5 minutes and seemed a bit "ditzy", she had finished stocking the shelves with products and left the cardboxes on the ground in plain view. Another girl was sipping away on her frappe at the counter which was unprofessional. I went in for a massage and eyebrow wax. The massage was average and the relaxing music they played kept stopping randomly with an awkward pause before switching to another song. The head part of the massage table fell off twice which made it hard to relax and the eyebrow wax was the most painful one I've ever experienced. I also didn't like how they started with the massage because my eyes felt comfortable in the dim lighting and got very strained when she had to turn the light up to wax my brows. Can't believe I wasted $112 dollars on that, it used to be worth it I don't know what happened to the place.

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Please see attached photo. Eye brown and eye lash tint very disappointed with outcome. Huge dark circles under my eyes. Get rushed because she was 15 minutes late to my apportionment that was annoying as it was booked two weeks ago. $70 voucher used and they just said the left over $7 is on my profile... don’t really know what that means but they where so hush I get pushed out. Not to mention 39 weeks pregnant and this was my little splurge before I give birth to feel good... soooo disappointed

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The business needs to get there facts right . They are not medically trained .

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Very disappointed today in colour of Eyebrow tint. Came out blue/grey. I am a blond and have always had light brown. Never had this happen anywhere before. I have been a customer of yours for over 20 yrs.

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I purchased an express Manicure for my mum as a treat before Christmas. I dropped her off 5 minutes early. She’s in her 60’s and had to wait 20minutes on an uncomfortable bench seat. There was no communication from the staff in that time, she was not offered a cup of herbal tea or water while she waited. When she finally went in for her manicure, she was asked to lie down on a bed and the technician did her nails at an awkward angle, half sitting and kneeling (mum said she looked uncomfortable). Mum asked the technician what the difference was between Gell and Shellac nail polish was, the technician said they were the same. Afterwards mum was tired and not happy with her manicure. I inspected her nails and she had different shaped nails, the paint finish was uneven and lumpy, I also noticed they did not trim her cuticles, and some of her nails had rough edges. When we got home I had to finish the job for her and added a top coat of clear polish to rectify the appearance of an uneven surface. I specifically chose Pure Indulgence because they offered a ‘spa experience’ and I wanted mum to relax and be pampered. Extremely disappointed and whilst they do some things well. We won’t be back for nails.

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I was booked in for a 40 min massage and 50 min pedicure. I arrived before my appointment at 9:10. My consultant approached me at 9:20 with a board to fill out information. We went to the room at 9:25. Massage started at about 10:30 Massage finished at 10:57 I got dressed. Pedicure started after 10am 10:35 I was in the reception paying for my treatments. I mentioned the time issues and received $20 discount. However this was not about the money. This was about an experience and treat for myself after a hard year. So very disappointed ! I will not be back.