Pure Indulgence - Indooroopilly (2056 reviews)

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Tanias awesome as always

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They were quite unpleasant to me when I arrived. I had a gift certificate and booked online. When I arrived the told me that you can't use a gift certificate on a Sunday. I was told to sit down and they would ring their manager and let me know if I could keep my appointment. No one came back to me and I had to go and ask if I would be able to be treated or if I needed to rebook. The way I was treated was not fitting for a customer. I was not spoken to respectfully and treated as if I had done something wrong. I was asked by friends and family if they should go there and I told them all that they would find better service elsewhere.

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I only rated one as was not given advice on anything. Massage was good but at the beginning of my consultation I was told my arms and hands would be massaged to help my tension. My arms and hands weren't massaged at all that's why I rated 8. The therapist was very professional and has very good hands. I enjoyed my experience but would love to have had received the pure indulgence signature massage as it's the best I ever had in the past. 😀

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Feeling pressured and pushed to buy things they want to sell, when I said maybe next time, they are pretty unhappy.

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I am very happy with Genna

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The overall service is good and the team is great, but reception area is trying to do too much for its size. It's a shop, a checkout and it doubles as an area for skin analysis. They need more room out front!