Pure Indulgence - Indooroopilly (2056 reviews)

Comment

Today I arrived late for my waxing apt due to long distance I travel and lack of easy parking at the shopping centre so the girl could only fit in half my waxing mostly because she was then slow starting and very slow at the actual waxing I thought. They said they would contact me if they had a cancellation but I was already back at home a few hours later when they did and it is over an hour's drive for me so I asked if I could then book in for the leg wax next week and she said yes but I would have to pay because I didn't get it on the same day as the Brazilian which is what my series booking is for.....how could it possibly make a difference which day this occurs on and in the past when they stuffed up and didn't include the two add ons in my daughter's gift facial from me they were happy to do them on a different day even though part of my series. I also have in the past been kept waiting past my apt time but didn't penalise them. I and my family have spent a lot of money at this salon and I am terribly unhappy with my treatment today having been a loyal client and referred many to the salon but will be on the lookout for somewhere new to spend my hard earned dollars in future.

Comment

Pure Indulgence Indooroopilly in my opinion, is the best salon in Brisbane! The staff there are amazing. I have never come across such a caring and professional group of ladies.

Comment

Letice always looks after me. It’s lovely to be pampered at Pure Indulgence and relax from my busy schedule.

Comment

Chanel is the most amazing therapist who goes above and beyond! So incredibly welcoming and always ensures that my skin is being looked after and is glowing and healthy.

Comment

Thank you, Cyndee for the best massage I’ve ever had! I will definitely be back for another!!

Comment

Once again I was disappointed, I presented a gift voucher for 1hour luxury facial with foot massage. I arrived at 5 mins early and was told my consultant was running late, no problem I returned at 1.15 as directed. The facial and the lady who completed was excellent! However , I did not get the foot massage and the hour massage finished at 2.00, so my facial was for 45 minutes not the hour paid for. My last two experiences with gift vouchers were the same, my family paid the extra for hot rocks treatment twice, which was not delivered. I am at the point of asking my family not to purchase gift vouchers in the future ( they purchase at least three to four a year) and I regularly get other treatments and products. But I have to say I am over not getting what is stated in the voucher. Why was the hour facial reduced to 45 mins and why did I not get the foot massage? Is it my problem that the consultant was running 15 mins late? would have complained at the time but I am not good with confrontation. All I ask is that I get what is prepaid for!!