Pure Indulgence - Indooroopilly (2056 reviews)

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I'll miss Chloe terribly! She has made my experiences at Pure Indulgence very comfortable, easy, happy and enjoyable

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Amazing as always!

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Best eye scul

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I always feel comfortable with Chantelle & after being her client for a year now, I feel she knows me well. We have a good rapport & she has a good understanding of what I may be interested in & what I won't. When I phoned to change my appointment this week, the person I spoke to tried to sell me a series. I explained that Chantelle had mentioned it to me previously but I preferred to pay as I go. The staff member pushed further & tried to tell me how much money I'd save on the series. I reiterated again that I was aware of the savings etc and then felt compelled to justify my decision in that I can't afford the upfront cost & was happy to pay as I go. While I can appreciate that sales & add ons are part & parcel with most jobs these days, the pushy sales talk while I was simply trying to reschedule an appointment wasn't appreciated. I'd already discussed this with my therapist & I wouldn't expect to have to justify my choice every time I speak to another staff member. As I've already mentioned, Chantelle knows my situation & always asks about products she thinks I may be interested in. I don't like the blanket, stock standard approach to sales & think a more personal, needs based approach would be more successful.

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Chloe always makes me feel completely at ease and special. I am going to miss her - someone has very big shoes to fill!

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One thing I would love to feedback is too much hard sale at the end of my services. It was with the reception/cashier lady. I do like through my facial the lady talk me through options, which for me is good enough, but at the counter it was too hard sales, and made me feel unconfortable thank you