Pure Indulgence - Indooroopilly (2056 reviews)

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The business needs to get there facts right . They are not medically trained .

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Please see attached photo. Eye brown and eye lash tint very disappointed with outcome. Huge dark circles under my eyes. Get rushed because she was 15 minutes late to my apportionment that was annoying as it was booked two weeks ago. $70 voucher used and they just said the left over $7 is on my profile... don’t really know what that means but they where so hush I get pushed out. Not to mention 39 weeks pregnant and this was my little splurge before I give birth to feel good... soooo disappointed

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This place has dropped since the staff gave changed. I walked in, girl behind the counter just on the computer not phone didn't notice me for 5 minutes and seemed a bit "ditzy", she had finished stocking the shelves with products and left the cardboxes on the ground in plain view. Another girl was sipping away on her frappe at the counter which was unprofessional. I went in for a massage and eyebrow wax. The massage was average and the relaxing music they played kept stopping randomly with an awkward pause before switching to another song. The head part of the massage table fell off twice which made it hard to relax and the eyebrow wax was the most painful one I've ever experienced. I also didn't like how they started with the massage because my eyes felt comfortable in the dim lighting and got very strained when she had to turn the light up to wax my brows. Can't believe I wasted $112 dollars on that, it used to be worth it I don't know what happened to the place.

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Both products I stated on the form as allergic to and discussed were used on my skin without my knowledge and caused a reaction as I explained they would. They didn't check ingredients and chose to use the other product I said I can't use without telling me. They refunded me the full price as another gift voucher.

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This was absolutely the worst facial I have ever had. It hurt, the therapist was rough and spent an unusual amount of time playing with my hair (???) which hurt because she kept pulling it. It was as though she was trying to comb it with her fingers - really, really weird. Then she kept rubbing my décolletage -like she was trying to massage me but it was so rough that she kept pushing on the bottom of my throat, which felt like I was choking. She got product in my eye. Then she washed it out - but filled my ear with water in the process. She initially told me that she was applying a product which would tingle - that was fine, but then she stopped communicating, kept spraying a mist of some sort without any warning, so I kept inhaling it. She applied some kind of mask - after the tingling product - which she left on for so long that my face felt like concrete. Then, without any warning at all, she suddenly jerked the bed into a sitting position. Honestly, it was like an hour long combat experience. Today, my skin actually hurts and is quite flushed. Maybe she’s new, or it was her first facial - that’s fine, everyone has to learn. But the client ought to be warned that they’re getting a beginner- or given an option. The other therapists at this salon have been consistently great and although I knew that I wasn’t going to see my usual therapist, I did not expect to get the work experience kid. This was a terrible experience and a complete waste of money.

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Hi, I've been visiting Pure Indulgence stores for the past year (and have been getting my eyebrows waxed for over a decade!) and I have never experienced such bad service as I had today. I was served by Trinity, and right from the start she seem disinterested in my appointment. There was no greeting, or general chit chat, but straight into what colour I wanted to tint my eyebrows. This was fine, I was happy for no small talk. However, straight away she started applying wax to my eyebrows (without even discussing what shape I was after etc). After applying about 4 strips of wax, she said "Oh, I forget we were doing the tint, I should have done that first. Oh well". She continued to wax my eyebrows (still without asking me what shape I wanted) - while continually sniffing in my ear. As the waxing finished, she started coughing, and continued to cough all through my tint (never excusing herself, or making any attempt to wash her hands before touching my face). When I got home and had a proper look at my eyebrows, I can't believe how awful the waxing job is. My left eyebrow is not shaped at all, and I can clearly see hairs above and and the end of my eyebrow that should have been waxed. Overall, I have been left with a terrible feeling about Pure Indulgence, and I doubt I will return again.