Pure Indulgence - Indooroopilly (2056 reviews)

Comment

The spa pedicure I received felt incomplete and below the standards of the regular pedicures I have at my local 'walk in' nail centre. I've never had a pedicure where moisturiser wasn't applied to my feet before however this may have been due to the large graze on my ankle caused when the attendant slipped while exfoliating my feet. It was only when I left I realised the extent of the injury and to have applied any kind of moisturiser or lotion would have drawn attention to it during the service due to the pain it would have caused. I will not be returning.

Comment

The note that who ever waxed my brows yesterday burnt the skin under my eye brow. On top of this I told her that I was growing out my brows and she took way too much off in between my eyes Please note she did ask me if the temp was ok, and it was, but on the next time she must of got it from a hotter part in the pot as it was way to hot. I was hoping that it would calm down over night, but it is still very red and painful. Please ensure she gets some more training

Comment

It was a strange experience that left me not happy and sore. It started with a consultant for my facial who made me uncomfortable with worried looks and talking too much about where I should sit, leave things and what I should do while i waited various times throughout the appointment. The advice given about my face was contradictory and given with a very concerned voice. One minute saying my face was very dehydrated, then that it was red and it just felt unresolved to what state my skin was in. Pressure to but a product came in the first sentence of the consultation. In addition during the facial my neck and shoulders were aggravated by the short massage given. The deluxe pedicure was lovely however as in the past it isn't pleasurable when consultant is a smoker and you can smell the nicotine. The major complaint is that I was given the colour wheel in the darkened room and then the colour wasn't confirmed when first applied so the end result when I removed the eye mask was very different from what I expected. I left the appointment being made to feel bad I had not purchased product, with a colour on my toes I wasn't happy with and a headache from the music.

Comment

Was really not impressed with the polish application. Everything else was fine, I think the therapist needs their shellac application reviewed. I attached a photo to show what I mean. The entire nail isn't covered and the fact I'm paying for shellac I expect a perfect finish. I always go to Pure Indulgence Indoorpilly but this has severely put me off. I am a beauty therapist myself at a different Pure Indulgence.

Comment

Today I arrived late for my waxing apt due to long distance I travel and lack of easy parking at the shopping centre so the girl could only fit in half my waxing mostly because she was then slow starting and very slow at the actual waxing I thought. They said they would contact me if they had a cancellation but I was already back at home a few hours later when they did and it is over an hour's drive for me so I asked if I could then book in for the leg wax next week and she said yes but I would have to pay because I didn't get it on the same day as the Brazilian which is what my series booking is for.....how could it possibly make a difference which day this occurs on and in the past when they stuffed up and didn't include the two add ons in my daughter's gift facial from me they were happy to do them on a different day even though part of my series. I also have in the past been kept waiting past my apt time but didn't penalise them. I and my family have spent a lot of money at this salon and I am terribly unhappy with my treatment today having been a loyal client and referred many to the salon but will be on the lookout for somewhere new to spend my hard earned dollars in future.

Comment

I booked my mum in for a Mother’s Day treat. This is the feedback she provided to me and thought it would be worth forwarding on. The therapist unfortunately talked constantly during the treatment which didn’t make it relaxing. Although she was very friendly but talked constantly about herself. She also massaged around the breast area without asking which made my mum feel uncomfortable. Microdermabrasion wasn’t done and nothing equivalent was performed instead. No peel was used. Overall, my mum was disappointed in the experience.