Pure Indulgence - Indooroopilly (2056 reviews)

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Facial and eyebrow wax were great, massage was good, but really not happy with the pedicure I received. The nail shape, cuticle work and polish to finish were really disappointing. The foot bath or product used to soften the cuticles didn't have enough time to work, so it actually really hurt and felt like my cuticles were being plucked, I've never had this before and get pedicures regularly. The shaping and polish were really bad, as pictured. It took a really long time to dry as well and I'm not sure why the pedicure was done last and not first to give it time to dry (I originally thought it was gel so drying time never crossed my mind). The selling of products at the end really left a sour taste in my mouth also, the person who served me was lovely but I don't agree with paying money for a service and then the business using that as an opportunity to sell their products unsolicited.

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Disappointed with treatment. Despite advising the masseuse to increase pressure, massage proceeeded as a gentle rub-down.

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Very disappointed that I made an appointment for 7 pm and the lady at the counter argued with me that my appointment was 710 pm. I confirmed 7 pm by sms and then did nt get into my appointment until 730 pm which resulted in me missing another appointment I had scheduled. I thought I was a valued customer. I will think more about whether to return to this store or not. Not a very nice atmosphere at wall.

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Feeling pressured and pushed to buy things they want to sell, when I said maybe next time, they are pretty unhappy.

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Have been here so many times to get my eyebrows done but unfortunately today was by far my worst experience and made me consider not returning to this salon in the future The staff member who did my eyebrow wax just spent the time criticising my acne and telling me all these ways to fix it with, of course, products you guys sell and just tried to sell me the waxing package and skin products during the entire treatment. Typically, the staff I get served by have lovely conversations with me and take an interest in me and we have a relaxing time. Furthermore, when she was rubbing the wax on me, she was still pushing it around after it had set which hurt, my skin around my eyebrows felt burnt from the wax and was stinging for about 4 hours after despite the moisturiser being put on. On top of this, when she ripped the wax strip off, it felt as though my skin was coming off with it as well and she was definitely not gentle with the process - my eyes were watering and that has never happened to me before, not even at my first appointment. Lastly, she didn't even ask me what shape I wanted or what parts I wanted waxed off or anything, she just went ahead and did what she wanted which honestly I did not like but I can't really fix the shape of my eyebrows now. Honestly, I would consider not returning to this salon which is a shame as I have been coming here for years now and absolutely loved all of the treatments particularly Crystal's and one other girls (young, brown hair) - both had perfect customer service and their treatment was amazing.

Comment

The experience was average, I heard every single sound within the salon whether that was cupboard being slammed shut or a door being slammed. I understand it can be hard to be quiet as clients are coming in and out of rooms but there didn’t seem to be much care in that respect. My appointment was for 3:20 and I didn’t see my therapist come and see me till almost 3:30. She didn’t go through my client sheet at all and I understand that she was running late but what if I had a injury I forgot to write down or a area that I forgot that I have pain in, she forgot to massage my feet in which I wrote on my client sheet specifically asking her to do. I was told there would be a consult time to make sure we were both on the same page as to what I wanted out of the treatment. I am not a complainer at all but I was expecting a high standard and I felt like I got an average treatment, if I went to one of the smaller Asian places i probably would’ve enjoyed my treatment there more and would’ve gotten my moneys worth. My therapist Didn’t ask if the pressure was okay when she was performing the massage either, something small to forget but it would’ve been nice if she did do that, she also didn’t help me up after the treatment was done she left me to get up myself after an hour and half treatment which I thought was a little bit rude. The receptionist were lovely though, such nice girls who didn’t make me feel bad for letting them know on how my experience was and did give me a discount which was very much appreciated and they did make sure that the lights were off throughout my treatment and also how I didn’t want to be spoken to.