Pure Indulgence - Indooroopilly (2056 reviews)

Comment

I booked two 40 minute massage appointments for myself and my partner. The next day (day of appt) I was called to say due to staff off sick we couldnt have appointments at the same time, they would be one after the other. My partner decided not to come so it was just me. When I walked in the girl just looked at me blankly- I greeted her and said I had an appointment. All she said was "have a seat". No greeting, no sign of who I would be seeing and how long I would wait. I arrived 10 minutes early incase there was paperwork to fill out (there wasnt). After 10minutes past my appointment time I had to ask how behind they were running, as the girls at the counter were only interested in talking to each other about how understaffed they were in December. While waiting no one acknowledged me and I spent my time looking around at the shelves/display stands covered in dust and dirt. Luckily the girl who performed my massage was lovely and made up for the running late/cancellation and dirtiness. The massage was a gift voucher and I am not sure if that is why I was treated like nothing, but word of mouth is very powerful, either positive or negative, so all customers should be made to feel special.

Comment

I have been there at the Indoroopilly branch twice now for two different services. For the first service (pedicure), I wasn't able to actually have it done. When I got there, there was still an hour left for the store to close. I was late for an appointment by about fifteen minutes but the aestheticican was sitting there in the waiting room with no other client. Instead of taking me in for a shorter appointment (it would have taken less than 50 minutes for this shorter version based on their menu and based on my preferences), they told me they couldn't take me in. Frankly, I would not recommend them to any family or friends based on that alone. I got this exact service done at another store in the same mall at the last minute! My second service was ok - the aesthetician was alright but they recommended getting peels every two weeks which seems unnecessary based on my experiences at other spas.

Comment

Very disappointed in my pedicure. I was cut on two toes; my nails weren't shaped very well; and there is nail polish on my skin. In the past I have loved pedis from pure indulgence so this was surprising.

Comment

Not one of my better waxing experiences.

Comment

I have been coming to the salon for a while now. Never had a problem before. This is the first time I have had an appointment with this beautician, I think her name was Lauren. I was getting a brow and lip wax.The lip wax was perfect but the brow wax was not. When she showed me the shape in the mirror the first time noticed there was a gap in my right brow. I told her it looked weird and her answer was she assumed I was growing it out. I told her that wasn’t the case. She told me I could just fill it in with brow powder. I told her I don’t own any and asked if she could fix it. She kept asking what I used on my face, as if suggesting that it was some how my fault while trying to fix it. She also suggested I colour it in again. I told her what I use on my face (cleanser) and that I wear make up 3 times a year and don’t own brow powder. She said “bolocks” (something no one wants to hear will getting a wax) then continued to try and fix it, while not seeming to be happy having to do so. They are uneven, one is more arched than the other and one is longer than the other. Maybe I wouldn’t have minded so much about the mistake if she had apologized even once. Maybe I should have said something in the salon, but I just wanted to get out. I was so thrown and upset so I paid $40 for this and left.

Comment

At no point at booking or when I arrived was there any mention of a surcharge until I went to pay. That is poor to inform of a surcharge at point of payment. No issue paying no if I was aware - there’s no mention of this on the website or when I booked . That’s extremely poor and lowered my opinion of the salon.