Pure Indulgence - Indooroopilly (2056 reviews)

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No towel on the bed at all, wax spilled on my neck, eyebrows over plucked leaving a bald patch after I specifically told the assistant that I wanted my brows neatened up only. Seemed put out when she tried to sell me product but I declined. Failed to show me the waxing in a mirror upon completion, failed to ask if I wanted some make up applied at the end. Asked about selling me the series when there is a note on my file saying I don’t want to be asked as I have been asked every visit in the last ten years and am not interested. Very rare bad experience in an otherwise great salon.

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I was told about a product I could use for congestion on my face and then I was not shown the product or anything

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I rarely have massages and I was looking forward to it, however I was disappointed in my visit. I wondered if my therapist who gave the massage was new as the room temp was cold and I realise you may not have control over that but the electric blanket was not on as it had been in previous visits. I understand that you may have changed the way you do things but I found it uncomfortable and therefore difficult to relax because it was cold. In addition, the way the therapist moved the bedding (blankets, pillow, etc) was very clunky - it was not smooth and unnoticed as in have experienced before at your salon. I hope this feedback is helpful.

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I had a brazilian wax and eye lash tint, and I have never been in so much pain following either treatment at Pure Indulgence previously. It became very evident that my beauty consultant wasn't very experienced in either of these areas and I was actually chaffed following my wax which has taken days to heal. The beauty consultant didn't rinse my eyes nearly enough following my tint and therefore I washed my eyes in the ladies room following my appointment as my eyes were still stinging for some time after leaving the salon. I don't often give negative feedback, but I don't want anyone else to have to endure this pain. Needless to say that this experience has forced me to find another salon for my treatments.

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A got a spray tan from Indooroopilly today. The girl doing my tan had a very poor technique - instead of long even strokes she keep doing short sprays vertically and once she was done with a section she would spray short horizontal zig zag sprays. I asked for a medium tan and instead of doing one coat of the body first and another afterwards (which they usually do) she just sprayed each section over and over again. I have since washed off my tan and it is really patchy. I have two dark stripes under my arms - from where she sprayed the back of my arms multiple times but only the other side once. I also have dark patches on my forearms and legs. I have had spray tans at the Indooroopilly salon multiple times - the tan is usually a very nice colour. I would go back but would make sure I didn't get the same person again. I think she needs to be retrained.

Comment

sadly this was not the best experience as usually we get very good service. Half leg wax was successful in removing hair - however a significant amount of wax film was left on the legs. even though a massage was provided at the end. This was only 3rd time for waxing and to ensure a willingness to continue waxing Siobhan would benefit from having a positive experience - especially when paying average of $50 a visit. In the last therapists have not used a cold pack either to reduce the pain!