Pure Indulgence - Indooroopilly (2056 reviews)

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I'll miss Chloe terribly! She has made my experiences at Pure Indulgence very comfortable, easy, happy and enjoyable

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I felt rushed and just upgraded. I'm not sure if I needed this treatment or if she done it because of target. She tried to sell me the product I wasn't sure if I needed them. Overall I like pure indulgence but I don't like that every time I ask for an appointment I get a different person Regards, Maik

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Amazing as always!

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Would have liked to have talked to my therapist a bit more about the skin products on leaving but I had been running late and salon was fully booked so understandable that I couldn't. Otherwise, loved the experience and am enjoying my new products.

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The up selling was a little over the top.

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I booked two 40 minute massage appointments for myself and my partner. The next day (day of appt) I was called to say due to staff off sick we couldnt have appointments at the same time, they would be one after the other. My partner decided not to come so it was just me. When I walked in the girl just looked at me blankly- I greeted her and said I had an appointment. All she said was "have a seat". No greeting, no sign of who I would be seeing and how long I would wait. I arrived 10 minutes early incase there was paperwork to fill out (there wasnt). After 10minutes past my appointment time I had to ask how behind they were running, as the girls at the counter were only interested in talking to each other about how understaffed they were in December. While waiting no one acknowledged me and I spent my time looking around at the shelves/display stands covered in dust and dirt. Luckily the girl who performed my massage was lovely and made up for the running late/cancellation and dirtiness. The massage was a gift voucher and I am not sure if that is why I was treated like nothing, but word of mouth is very powerful, either positive or negative, so all customers should be made to feel special.