Pure Indulgence - Indooroopilly (2056 reviews)

Comment

I did not like the way that the consultant tried to force me to purchase products that were rather expensive.. this was a gift from my daughter and I felt forced to add in the hot rock massage then following the treatment more products and further treatments were forced upon me.. I found the whole thing very unpleasant..

Comment

I received a $20 off birthday voucher which in the past I have been able to use for a pedicure. I only ever have a pedicure or eye brow wax at this salon and I have been a regular customer for many years. Unfortunately on this occasion I was not able to use the voucher which was disappointing. My nails had not properly dried by the time my pedicure had finished but I was not offered any disposable slippers which I had been offered in the past??

Comment

I paid for five - 40 minute massages. The first massage was 40 minutes . The second massage was about 35 minutes . The third massage (today) was only about 30 minutes . These were all given at the Indooroopilly store in Brisbane. I don't like paying for 40 minutes and only getting 30 minutes . I am going to raise my concerns with the manager first chance I get .

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There is a problem with my account. I was not given the full allowable discount as the other members when i buy a product. Could someone look into this issue and fix the problem. Thank you. Kind regards

Comment

I informed the lady at the front desk that I didn’t want to be asked about signing up for the series, but the technician asked anyway.

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Being pregnant I didn't realise waxing would be more uncomfortable/hot. The lady did explain this and turn the heating down but I still struggled, really would have appreciated a hand to the waxed area after it was pulled off to help the discomfort. It's these personal touches that are what makes the experience, I was tempted to do it myself