Pure Indulgence - Indooroopilly (2056 reviews)

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I have booked an appointment online at Indooroopilly and also received confirmation email of the appointment however when I turned up to the appointment I was told that the booking has not been made. I was told to come back in 40 mins without any sincere apologies. I have wasted almost an hour at the shopping centre on my day off. Really not impressed with how they handled the situation.

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I booked in for the pure escape package and added a back scrub and foot peel. The massage was amazing 😊 the pedicure was nice but I didn't get everything I was suppose to. I didn't get the foot bath or the cuticle tidy and got hair spray sprayed onto my toes?..maybe to stop them chipping as enough time wasnt left for them to dry. The lady did tell me to be careful. .but they did chip pretty easy because they were still wet and had hairspray on top of that..I had to come home and re paint them as the polish job wasn't that good.

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The value for money in the signature pedicure was underwhelming. For the price I paid and for an hour long treatment I was hoping for and expecting more pampering than I received. I got a foot soak and leg exfoliation that lasted five minutes if that with the pedicure. Unfortunately I felt like I could have done the treatment at home and saved myself the money.

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If there is a wait time, you should let clients know and not let them sit there waiting for half an hour after their appointment time before talking to them. Never had such bad service.

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Service was friendly. I was offered aromatherapy oils as part of my massage, but was not informed that this comes at an extra cost. I only found out when paying. I felt this was deceptive, especially as the beautician was aware this was my first massage.

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My treatment, massage and pedicure were great, however I did not feel comfortable speaking up at the time when the beautician significantly hurt me with the trimming of my cuticle - see photo. I think I may well have been asleep, and awoke startled, jumping reflexly in pain. The beatician at no point acknowledged that she had hurt me, or apologised and it was only after I had left the salon and was in sufficient light that I could see the extent of the bleeding. Today it continues to be quite red and painful, and as a doctor, I am trying to ensure there is not an infection brewing. I trust that the equipment is suitably sterilised to ensure that in the event of an accidentl injury like this, the risks are minimised. I appreciate that accidents can happen, however, would have felt better about it if the beautician involved had at least acknowledged my pain at the time and apologised and perhaps provided some guidance regards the potential for infection (obviously as a doctor, I don't need this advice, however another customer may well need to be informed of the signs of a localised infection). This experience will not prevent me from returning to Pure Indulgence Indooroopilly as I am a longstanding customer, however, it will be some time before I attend for a pedicure again as there are many alternatives on offer for this within the centre.