Pure Indulgence - Indooroopilly (2056 reviews)

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Rooms are a little cold. It would have been nice to inform me that I would be paying public holiday rates on a Saturday - kind of ruined the experience.

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Would be good to get the service which is paid for . I didn't know paying for 40 minutes meant actually getting 30 minutes .

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I have enjoyed many facials at Pure Indulgence over the years although my appointment on Saturday was the first time that everything felt rushed. The conversation was friendly but I felt like the underlying tone was to sell me as many products as possible rather than genuinely caring about my needs as a customer. I left the store spending nearly $500 (treatment and products that I normally use plus some recommend ). Not to mention the thousands of dollars spent in the store. Normally I don’t have an issue spending this kind of money although based on the treatment received and the feeling of being a dollar figure rather than a customer I might try a different Pure Indulgence or another business altogether.

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Not at all flexible in meeting the clients needs. I asked for a simple leg wax but that was impossible.

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Did not appreciate the comments about my skin and trying to get me to spend more money on products I didn't want when I was just there for an eyebrow tidy up. Have had lovely service here before but this experience was less enjoyable.

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The level of up selling really detracts from the enjoyment of a beauty treatment. Instead of being relaxing, you feel pressured into buying more products and services. The staff are friendly and polite though.