Pure Indulgence - Indooroopilly (2056 reviews)

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Too much chat during the appointment

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On arrival, I discovered the therapist I've had for a very long time was no longer working at the Salon. I was not given the curtesy of a phone call prior to my appointment to informed of this, so I wasn't very happy. Upon leaving the Manager was not at the front desk, so it was left, once again, to the therapist (Chloe) to apologize. As I have been a client at this Salon for a very long time I am not very happy with the way I have been treated. I understand there is always movement of staff but I haven't felt 'welcome' when I come into the Salon lately. Chloe was very professional and apologetic and Lauren, my previous Therapist, was great and always made me feel welcome.

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I felt my treatment was rushed today. Booked for 1.30 went in at 1.40 and fished by 2.05pm. Micro plus mask is over $100 and I was really only in for 25mins tops. Normal the micro mini is about 30 mins and mask 15-20 including massage. Other treatments have been better I am sorry.

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My treatment itself was great, however there were a couple of things I wasn't happy with this time around. I was in the front treatment room so throughout the 90+ minutes I was in there I could hear everything that was going on in the reception area above the music that was playing so struggled to relax and enjoy the experience. I was also not asked about my current skincare regime nor given suggestions about what I could do with my areas of concern that I raised - i.e. pigmentation on forehead. My first treatment a few months ago was with Crystal and she was fabulous, I can't even remember the name of the lady who did this treatment.

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The hard core sell on products and the lecture on looking after my skin better are the reasons why I come infrequently for facials or other treatments. It is what I despise most about beauty salons. Some of us are working mums with little time to spend on ourselves and the experience I was after was relaxation which I got in between lectures and sales pitches. The service otherwise was fine. The consultant should be given the freedom to make wise choices about who to “advise” and what to sell to. I made it very clear that this was a treat/relaxation but I feel like the consultant was under pressure to upsell.

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i just wonder why in the same salon but everybody do the same job differently...every visited is difference if i get another girl ..one of the girls while she put the mask on my face she massaged my head ...i feel more relax ...and another girl apply the feeling'liquid down my neck...i think it is much better that way ...this time no massage and not apply down the neck ????