Pure Indulgence - Indooroopilly (2056 reviews)

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Not one of my better waxing experiences.

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Very disappointed in my pedicure. I was cut on two toes; my nails weren't shaped very well; and there is nail polish on my skin. In the past I have loved pedis from pure indulgence so this was surprising.

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I have been there at the Indoroopilly branch twice now for two different services. For the first service (pedicure), I wasn't able to actually have it done. When I got there, there was still an hour left for the store to close. I was late for an appointment by about fifteen minutes but the aestheticican was sitting there in the waiting room with no other client. Instead of taking me in for a shorter appointment (it would have taken less than 50 minutes for this shorter version based on their menu and based on my preferences), they told me they couldn't take me in. Frankly, I would not recommend them to any family or friends based on that alone. I got this exact service done at another store in the same mall at the last minute! My second service was ok - the aesthetician was alright but they recommended getting peels every two weeks which seems unnecessary based on my experiences at other spas.

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I booked two 40 minute massage appointments for myself and my partner. The next day (day of appt) I was called to say due to staff off sick we couldnt have appointments at the same time, they would be one after the other. My partner decided not to come so it was just me. When I walked in the girl just looked at me blankly- I greeted her and said I had an appointment. All she said was "have a seat". No greeting, no sign of who I would be seeing and how long I would wait. I arrived 10 minutes early incase there was paperwork to fill out (there wasnt). After 10minutes past my appointment time I had to ask how behind they were running, as the girls at the counter were only interested in talking to each other about how understaffed they were in December. While waiting no one acknowledged me and I spent my time looking around at the shelves/display stands covered in dust and dirt. Luckily the girl who performed my massage was lovely and made up for the running late/cancellation and dirtiness. The massage was a gift voucher and I am not sure if that is why I was treated like nothing, but word of mouth is very powerful, either positive or negative, so all customers should be made to feel special.

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I enjoyed the treatment. But my overall enjoyment of the experience was marred by feeling very put down about the products I currently use and felt very pushed into buying further experiences and products. I felt that the name Pure Indulgence should reflect that this is an occasional and therefore very special experience. I spent a lot of money on the experience, money I could have well used for something else. I was very disappointed that I came away feeling empty instead of feeling special and indulged. I will not be returning to Pure indulgence and will not be recommending it to anyone else.

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Whenever I've been to Pure Indulgence I've felt bullied and pressured into buying products. Rather than it being a relaxing experience, I've instead felt that the beauticians are pushy and insistent about buying from the salon, ruining the service. Your salon feels like a sales push rather than a place of relaxation. I won't be back.