Pure Indulgence - North Lakes (3248 reviews)

Comment

I felt that the massage was rushed and walked out feeling the same way I walked in. The facial was lovely and relaxing. Products used were lovely. I went in the room at 4.30 and walked out at 5.30. I was not aware that my consultation would be deducted from the treatment time. I spent the first 15-20 mins talking with the consultant and getting ready for the treatments. I have had better experiences elsewhere for the same price. Elsewhere My consultation was not deducted from my treatment and the massage releaves my muscle tension. This treatment didn’t.

Comment

Very disappointed after a relaxing treatment I was advised I couldn't use my voucher on a Sunday. They apologised but just said they can't be accepted. Cannot understand why vouchers cannot be accepted and instead of having a separate piece of paper with this information on how about putting it on the voucher as I wasn't aware of this. Completely ruined the experience and the point of using a voucher. Why can this not be used on a Sunday when it has already been paid for? So ridiculous and if you had a great explanation, well let us know. Otherwise treatment was lovely.

Comment

Masseuse was a lovely lady but the quality of the massage was a little poor. Requested that the majority of the massage be focused on my shoulders and back but pressure was quite light. Sorry to say that I didn’t enjoy it and nearly asked to end the massage but didn’t want to make it awkward. Again, the masseuse was polite, friendly and professional but probably needs a bit more training. Giving an hour long massage is no easy task so I do appreciate the effort. Just a shame it felt like a bit of a waste of time/money. Sorry! 😔

Comment

Definitely not the salon it once was. I arrived early for my appointment, was abruptly greeted by someone I assume was new and was told that I would need to come back. I went for a walk and came back and was then advised by the same person I should have been completing paperwork for my treatment. Completed paperwork and waited while new staff member was firmly spoken to by another staff member at the front desk. Was very awkward for everyone until they moved to a nearly room and closed the door. No issues with my therapist, she was lovely and thorough. Lots of new faces working there - sad to see so many good therapists gone. Not sure if I will return.