Pure Indulgence - North Lakes (3248 reviews)

Comment

Hello, My Ratings for environment is simply because for a massage I do prefer a warmer environment – although I know this is hard in shopping centres. I cannot fault the massage experience or the service from all staff. However the rating for experience and recommendation is lower because I really don't like having a relaxing treatment followed by a sales pitch. And it happens every time I have been to a Pure Indulgence Store in Brisbane North Lakes, Chermside or CBD. When I treat myself to spa/beauty treatments it really is a TREAT that typically stretches my budget or is gifted to me. It's a very awkward experience to have to bat away sales offers/discounts/deals to end a treatment which should leave me feeling relaxed, happy and keen to do it more often. I understand that you can make more money this way and in fact the first massage I had (a Gift) was so good that I did purchase the 3 pack at the end because I did feel great. However, I left the store cursing myself for adding more items to my credit card on a whim just because I was feeling good. Yesterday I returned for my 2nd of the 3 massages and was AGAIN offered the 3 pack and some soothing gel (straight after the massage and then at the front of the store). It is this experience which has left me not wanting to go for my 3rd massage because I know it will end with feeling embarrassed at saying no to further offers before I leave. And I actually feel humiliated saying "no", or "I'm sorry I can't afford it today" in front of store around other customers. Therefore I will not recommend Pure Indulgence to friends and family who I know find this sales pitch awkward too. And I would not buy Pure Indulgence as a gift so that the person I gift an experience to is not put in this situation. This is a shame as your staff, products and environment is great. I leave feeling that everyone is more concerned about making commission or a sales target rather than leaving Clients raving about the "experience itself and asking for information about the products. which were used."

Comment

Overall my first ever facial was relaxing. It would have been nice if the therapist had said something positive about my skin instead of just mentioning the small details that needed some attention!. It would also have been a better experience if she had checked exactly what treatment my voucher entitled me to before launching into an explanation about a treatment that wasn't included and would have cost an extra $40 should I had chosen to have. Massage was excellent but wish it hadn't included my hair which I had just washed etc as I was meeting a friend for lunch! Perhaps I will have another facial one day

Comment

I wnjoy a firm to medium massage but in future will ask for medium to soft. Although the preassure felt fine while there. The day after my back feels bruises and achey under my shoulder blades. Made for a very uncomfortable sleep. And I would ask for the back exfoliation to happen prior to the massage next time as they did it last and scrubed quiet vigiourously it shook me around alot after a nice massage i didnt end on a relaxing note.

Comment

I felt that the lady who did my facial could not put 100% into the service I received. Being 6 months pregnant I felt that she was struggling doing my back massage and bending with other parts of the facial.