Pure Indulgence - North Lakes (3248 reviews)

Comment

Very disappointed after a relaxing treatment I was advised I couldn't use my voucher on a Sunday. They apologised but just said they can't be accepted. Cannot understand why vouchers cannot be accepted and instead of having a separate piece of paper with this information on how about putting it on the voucher as I wasn't aware of this. Completely ruined the experience and the point of using a voucher. Why can this not be used on a Sunday when it has already been paid for? So ridiculous and if you had a great explanation, well let us know. Otherwise treatment was lovely.

Comment

I felt that the massage was rushed and walked out feeling the same way I walked in. The facial was lovely and relaxing. Products used were lovely. I went in the room at 4.30 and walked out at 5.30. I was not aware that my consultation would be deducted from the treatment time. I spent the first 15-20 mins talking with the consultant and getting ready for the treatments. I have had better experiences elsewhere for the same price. Elsewhere My consultation was not deducted from my treatment and the massage releaves my muscle tension. This treatment didn’t.

Comment

I’ve noticed the quality of service varies greatly between clinicians. Haven’t managed to get two appointments in a row that I’ve been 100% satisfied

Comment

The girl that completed my eyebrow wax was so beautiful and polite. When she waxed my eyebrows though it was basically on the top of my eyelids. It was burning while she did it due to her waxing the same spot multiple times and it being on the softer eyelid skin. After I got back to my car to look at my eyebrows my eyelid/under brows were bleeding from with multiple bits of skin had come off from the wax along with a bit of the wax still there. My eyebrows look great, don’t get me wrong and the girl was so nice. But my eyebrows are stinging and very red and sore.

Comment

There is always a problem with the booking. Not being advised how long a package actually takes. In my 2 hour package, there was a lot of times when I was just waiting, the the lady was cleaning up. It's was loud, not relaxing and I felt like a waste of time and money. Clean up after I leave. Service has deteriated in all salons. Would it currently recommend your services to anyone.