Pure Indulgence - North Lakes (3248 reviews)

Comment

I previously had issues with the north lakes store and hence decided a few years ago not to come back. Two years later and I decided I would try again thinking there most likely would be under new management and new staff. The lady who did my celebrity trio was nice and did the required job. However I go to pure Indulgance for a nice experience with music (there was none) and a head massage whilst my tint is on which I again didn't get. Even though it was on my file. So again now two years later same problem. The staff however were nicer this time than they were last time. I'm not sure I will go back again as the experience after two years was similar service.

Comment

I dont feel I really recieved what I had paid for. I didnt get asked what areas of the body I wanted or needed more attention. I didnt get asked on the pressure of my massage.The pressure wasnt strong enough. I felt more like it was being rushed & I didnt quite enjoy it. Im sorry for the bad review, but it felt like it wasted my money a little bit. I paid for a full body massage but didnt recieve a full body massage. The lady was lovely, but I left feeling a little disappointed

Comment

Therapist was texting on mobile phone throughout treatment, could hear buttons clicking whilst having treatment completed with one hand.

Comment

The brazillian I had last night was a painful experience. The technician repeatedly applied wax to my labia and then ripped it off with the other wax. When I got home I discovered that my labia now has little blood blisters all over it. Usually the labia is held out of the way by the disposable Gstring but last night this was not the case. This has never happened at your salon before.

Comment

I was a little disappointed. The service felt rushed and sloppy. A lot of wax remained on the legs. After showering that night I noticed how many patches remained untouched. Either the hair was not removed or the hair was just snapped, so a lot of patches are prickly. I don't feel the service has been provided to a satisfactory level. Being in an out within 15 minutes for 3/4 leg wax seems too quick. Normally I have no issues with the services provided by this location and provide positive feedback, but in this instance I cannot. In hindsight, I should of waited for an appointment with Ashleigh (as she is fantastic!), but the service was required sooner rather than later.

Comment

Therapist was lovely and the treatment was nice. Unfortunately it didn’t seem to last as long as the treatment time advertised. The room was great, would possibly recommend therapist sharing any comments on the clients skin post facial that they picked up on.