Pure Indulgence - North Lakes (3248 reviews)

Comment

Great service, I was early and they were able to take me in for my appointment earlier. Nice girl. Could have been quieter in the room, with running water, emptying basin etc, like other girls are. But happy with service. Could offer some special rates and discounts.

Comment

Claire was very professional and kind.

Comment

My eyelash tint removal was extremely painful- I have never had that experience before even though I get this done every month. The consultant pushed down on my eyes rather than letting the water trickle over. This immediately caused pain and meant she had to spend much longer getting the product off. The left eye was not as bad as I asked her to trickle the water over rather than press in as she had done on the right.

Comment

The actual experience while there was not the issue, the problem was the polish did not dry, it was still tacky when I went to bed and the next morning while it felt dry after wearing my joggers for my morning walk once removing my socks it had taken some of the polish off,

Comment

The consultant was fabulous - a very beautiful treatment. Just a little disappointed with the attention to detail as far as payments were concerned as I had arranged the treatment as a birthday present for a friend at the same time and although I told the receptionist at the time we arrived that I was to pay for the extras, she charged my friend as she was at the counter first.

Comment

I did notice when I told the therapist that I would not be purchasing any skin care products (I only booked in for a brow wax) her demeanour changed and she was not quite as friendly anymore. I understand it is part of the therapists' job to try and sell each client retail but it should not be expected that every single customer can/ will be upsold. I also noticed that the cleanliness and presentation of the treatment room was not up to the same standard as previous visits I have had to the North Lakes salon. There were tint stains on the cabinetry, the floor needed a good vacuum, the towels on the bed looked old and were threading and the fake flower sitting on the bench would have been better off not being there it was in such poor shape.